Global Partner Manager | Operations Excellence for Deloitte

Key Responsibilities:

• Establish and lead the operating rhythm for the ServiceNow–Deloitte alliance.
• Maintain governance frameworks, program cadences, and decision mechanisms.
• Coordinate annual and quarterly operating plans, ensuring alignment to partnership objectives.

Process Excellence & Execution Discipline:

• Implement and continuously refine standardized processes for reporting and cross-functional collaboration.
• Drive operational consistency across regions by creating playbooks and toolkits.
• Monitor and optimize workflows to eliminate friction and increase efficiency across all alliance programs.

Performance Management & KPI Tracking:

• Own partnership performance measurement, including tracking and reporting of KPIs.
• Develop dashboards and reporting mechanisms that provide executive clarity.
• Lead root-cause analysis and action planning when KPIs or commitments are at risk.