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Alliance Operations & Governance:
- Establish and lead the operating rhythm for the ServiceNow–Deloitte alliance, including QBRs, pipeline reviews, and executive updates.
- Maintain governance frameworks, program cadences and documentation.
- Coordinate annual and quarterly operating plans, ensuring alignment to partnership objectives.
Process Excellence & Execution Discipline:
- Implement and continuously refine standardized processes for reporting, solution lifecycle management, and cross-functional collaboration.
- Drive operational consistency across regions by creating playbooks, templates, and repeatable processes.
- Monitor and optimize workflows to eliminate friction and increase efficiency.
Performance Management & KPI Tracking:
- Own partnership performance measurement, including tracking and reporting of KPIs.
- Develop dashboards and reporting mechanisms that provide executive clarity.
- Lead root-cause analysis and action planning when KPIs or commitments are at risk.
ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. They provide an intelligent cloud-based platform that seamlessly connects people, systems, and processes to empower organizations.