This role focuses on driving operational rigor, governance, execution discipline across the global alliance.
Operating at the intersection of ServiceNow and Deloitte, the manager ensures that partnership operations run smoothly and efficiently.
The manager enables scalable and predictable growth while aligning with strategic priorities.
ServiceNow, founded in 2004, is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Manage ServiceNow relationships with our Partner Ecosystem across the AMS Region.
Encourage current ServiceNow Partners to develop and mature their ServiceNow practice.
Drive Ecosystem Governance through communication, execution plans, and reporting.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Build the Ops vendor management program from the ground up.
Lead oversight for third-party service partners, ensuring strict alignment with KPIs.
Drive strategic project management for critical escalations, business-driven incidents, or high-priority special projects.
Alma simplifies access to high-quality, affordable mental health care by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. They are available in all 50 states, with over 20,000 therapists in their growing network.
Own and drive strategic health partnerships and cross-functional programs.
Create structure in ambiguous situations and drive programs from idea to execution.
Improve alignment, communications, and processes between teams.
Modern Health is a mental health benefits platform for employers, offering access to various resources for emotional, professional, social, financial, and physical well-being. They are a fully remote workforce known for its excellence and have a unique culture centered around empathy and accountability.
Partner with Scale and Mid-Market Major Area Leaders to develop, manage, and track customer adoption plans across their portfolios.
Monitor GRR trends, product adoption metrics, and customer health indicators using AI-driven insights to identify downsell risks and expansion opportunities.
Establish consistent cadences for adoption reviews, customer health check-ins, and performance tracking across Commercial and Mid-Market segments.
ServiceNow began in San Diego, California in 2004 with the goal to transform how we work. Today, ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They empower organizations to find smarter, faster, and better ways to work with their intelligent cloud-based platform that connects people, systems, and processes.
Own and manage critical business development operations that support our partner ecosystem and internal teams
Maintain and analyze weekly and monthly performance data, dashboards, and internal/external reporting
Serve as a primary operational contact for ~100 partners, triaging and responding to requests
NerdWallet Small Business is the go-to financial resource for small businesses, helping entrepreneurs achieve their financial goals and grow. Through proprietary technology and financial expertise, NerdWallet provides business owners tailored solutions based on their unique needs, helping them prosper, create jobs, and grow the economy.
Generate net new sales revenue and drive global strategy with one of ServiceNow's Elite Partners, HCL, across the Globe.
Provide sales leadership to the Global Partner Management team to drive strategy and execution and generate new business sales revenue.
Develop comprehensive joint go-to-market business plans with HCL, leveraging all aspects of executive alignment, business planning, execution, and metrics-driven governance.
ServiceNow began in San Diego, California in 2004 and aims to transform the way people work. They are a global market leader that brings AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Own the operational excellence strategy for Customer Care.
Manage and optimize outsourced partner relationships (BPOs).
Design and launch new operational flows.
Hims & Hers is a health and wellness platform with a mission to help the world feel great through the power of better health. They are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”.
Analyze ServiceNow's partnership investments and business unit spending patterns to identify reciprocal revenue opportunities.
Build qualification systems to prioritize opportunities and manage the operational execution required to convert qualified deals.
Provide Regional 360 Leads with data-driven insights and ensure all deal requirements are tracked and completed.
ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Manage an existing sell-through revenue base with a designated partner to ensure healthy growth.
Drive new opportunities that are led by the partner through account planning and business development.
Achieve Net New Sell-through sales quotas for allocated partner on a quarterly and annual basis.
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.
Assist in building and scaling a high-performing business development function.
Partner with BD Leads and key stakeholders to scope and assess incoming partner opportunities, including business cases, prioritization frameworks, and performance targets.
Act as the primary lead for post-deal (non-technical) integration, alongside the BD Leads and the Technical Program Manager.
Life360's mission is to keep people close to the ones they love. They are a remote-first company with more than 600 employees and their category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most.
Lead and manage cross-functional projects related to process optimization and governance.
Collaborate with individuals across various functions and levels to foster a productive work environment.
Define and document best practices for product operations, implementing standardized processes.
Applied Systems, Inc. is an insurance technology company that provides innovative software and services to its customers. The company has 40+ years of experience in the Insurtech industry and fosters a culture where employees are valued and encouraged to learn and grow.
Lead the development and evolution of standardized product management processes, frameworks, and operating models.
Guide product planning and portfolio governance across teams, ensuring consistent inputs, criteria, and visibility for decision‑making.
Oversee operational execution rhythms across the product lifecycle, ensuring key deliverables, cross‑functional agreement, and launch readiness.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries.
Build and strengthen executive relationships with leaders across strategic alliance partners.
Integrate Vanta’s solutions into partner go-to-market (GTM) programs and ecosystem initiatives.
Deliver measurable impact by driving partnership-generated revenue and supporting Vanta’s broader enterprise growth objectives.
Vanta helps businesses earn and prove trust. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team and thousands of companies rely on them to build, maintain and demonstrate their trust.
AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service, powering millions of subscriptions worldwide for organizations. Their values-driven culture enables you to Be Seen, Be Yourself, and Do Your Best Work.