Serve as a strategic partner and trusted advisor for assigned QAD Cloud customers.
Ensure smooth service delivery through proactive monitoring of customer escalations and risk management to the permanent resolution.
Actively contribute to customer experience enhancement and continuous improvement initiatives across the Customer Success organization.
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.
Own the product roadmap and backlog together with client stakeholders
Facilitate sprint planning, reviews, and retrospectives
Act as the main delivery point of contact for clients
Tekton Labs is a technology consulting and software development company founded in Silicon Valley. They have 15 years of experience designing and developing innovative solutions to help companies achieve their goals and have offices in Peru, Mexico, and the United States.
Take ownership of cross-functional initiatives and drive them to completion.
Coordinate cross-functional execution across sales, marketing, and leadership.
Track campaign performance and ensure milestones are met.
The company's Sales & Marketing team drives initiatives forward and ensures momentum. They foster a collaborative, fast-paced environment where your ideas matter.
Lead projects from inception to completion, translating concepts into actionable plans.
Monitor project progress, set deadlines, and ensure milestones are achieved on time.
Collaborate with teams and stakeholders to facilitate clear communication and smooth project execution.
Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Own the project lifecycle for new customer implementations and lead project status updates with customers.
Develop and maintain project schedules using tools like Smartsheet/JIRA, providing regular status updates.
Act as the primary point of contact for project-related coordination on technical and delivery matters.
One Model offers a data-first approach to the People Analytics Platform giving it a strong competitive advantage. They pride themselves on their supportive and inclusive work environment and value having a diverse workforce.
The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results.
The EM completes the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation.
The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Own and oversee the entire post-sales customer journey.
Act as the primary relationship owner, proactively engaging with customers.
Drive internal and external collaboration, working closely with cross-functional teams.
JLL is a leading global provider of real estate and investment management services. They help clients buy, build, occupy, manage and invest in commercial, industrial, hotel, residential and retail properties. JLL is a Fortune 500 company with operations in over 80 countries.
Lead the delivery of end-to-end services for key customers, ensuring the successful and timely implementation of services.
Manage customer relationships, acting as the primary point of contact for all service-related matters.
Work closely with project managers, technical teams, and other stakeholders to ensure that service objectives are met.
Netrix Global provides the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. They work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries.
Assist in establishing a deep understanding of customer and business needs, aligning solutions with strategic goals and objectives.
Facilitate the implementation of governance/delivery operating models and ensure adherence to client satisfaction metrics.
Support team members in envisioning, developing, and delivering transformative opportunities with clients.
Hitachi Solutions is a global Microsoft solutions integrator dedicated to developing and delivering industry-focused solutions that empower clients to achieve their business transformation goals. With over 3,000 team members across 14 countries, they help clients unify, automate, and modernize their data and operations.
Own end-to-end delivery plans for client initiatives.
Lead client governance and execution: recurring status calls, stakeholder alignment, RAID management, action/decision tracking, and executive-ready reporting.
Manage client deliverables across the lifecycle: requirements clarification, solution alignment, release planning, test coordination (SIT/UAT), production readiness, deployment coordination, and hypercare.
Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Their verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide.
Jobgether is a company that uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead projects from initial concept through completion, ensuring objectives are met efficiently.
Monitor project timelines, milestones, and deliverables, adjusting plans proactively.
Identify and resolve obstacles, risks, or bottlenecks that may impact project progress.
Jobgether leverages an AI-powered matching process to ensure job applications are reviewed quickly and fairly. They identify top-fitting candidates and share the shortlist with partner companies.
Lead the delivery team throughout the engagement and drive the overall vision and direction.
Work with the Sales Account Team, partner, and customer to understand the customer and the engagement.
Be the single point of contact for the ServiceNow internal organization, customer and partner to foster collaboration.
ServiceNow is a global market leader that specializes in AI-enhanced technology. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations, we have over 8,100 customers, including 85% of the Fortune 500®.
Own successful onboarding and expansion delivery across all customers
Lead executive-level escalation conversations
Hire, coach, and develop implementation managers and solutions architects
GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, their platform handles the complexity others can’t. They operate with a culture of autonomy, accountability, and collaboration.
Run the daily operating rhythm: priorities, handoffs, accountability, and follow-through in Slack
Ensure coverage is working across phones, texts, and email tickets throughout the day (with the team)
Handle escalations and customer happiness: resolve higher-stakes issues and protect trust
They are an established U.S.-based home services company with a fully remote operations team. They run a fast-moving, systems-driven environment with high accountability and high visibility.
Manage and execute implementation projects, ensuring milestones are met.
Develop project plans, aligning with internal and external stakeholders.
Guide customers through onboarding, providing hands-on support.
Jobgether is a platform that uses AI to match candidates with jobs. The AI-powered matching process ensures your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Use our PSA/Ticketing System to manage and monitor all Client-facing activity.
Schedule and Assign the workload across our Team so they work efficiently.
Appropriately triage all service delivery board tickets according to CTS workflows and standards.
CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations, with expertise in supporting nonprofits and educational institutions. They are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries, fostering a culture of growth, collaboration, and innovation.
Support aligned teams and regions to exceed sales goals.
Ensure the team demonstrates relevance to customers and delivers high-quality presentations.
Develop team members according to business demands and professional goals.
ServiceNow's cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. They bring innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Act as the primary interface with the client and develop effective working relationships.
Lead, develop, and coach teams, overseeing personnel within their assigned region/s.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. With teams globally, industry expertise, and the power of technology, they design and deliver tailored, sustainable, and innovative solutions.
Manage end-to-end operations for 1+ marketing campaigns, from planning through delivery.
Create and maintain process flowcharts, SOPs, and knowledge-base documentation.
Coordinate across teams while keeping communication lines open and clear.
They are looking for a highly organized, detail-driven Junior Campaign Manager to be the operational backbone of their global marketing campaigns. They value curiosity from employees and want them to dig into problems until they fully understand them and deliver results that exceed expectations.