Accountable for on time, on budget delivery of the defined solution scope.
Leads the delivery team throughout the engagement, often in collaboration with a services partner.
Manages the engagement governance, timeline, scope, risk, change management, resourcing, reporting and financials.
ServiceNow started in San Diego, California in 2004. They provide AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, with their intelligent cloud-based platform that connects people, systems, and processes.
Lead and manage multiple enterprise-level projects and ensure they are completed on time and within budget.
Build and maintain strong relationships with key stakeholders, serving as the primary point of contact for project-related activities.
Identify potential project risks and develop mitigation strategies to address them proactively.
Quiq aims to provide exceptional conversations through humans or AI Assistants. Their Professional Services team focuses on automating conversations to deliver outstanding customer experiences using advanced language models for some of the world's largest enterprises.
The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results.
The EM completes the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation.
The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Be a Procurify product expert and the main point of contact for onboarding clients.
Build strong client relationships and project manage the implementation process.
Understand client business requirements and support technical configuration and workflows.
Procurify is an AI-enhanced procurement and AP automation platform for the mid-market, making it easy for organizations to take control of spend and save money. As a remote-first company, they are trusted by hundreds of companies around the world.
Oversee all assigned projects, including setting goals between clients and delivery teams, planning and execution of projects, conducting regular touch-points and coordinating account-related activities as needed
Seek and identify additional growth opportunities during the project lifecycle to help retain and grow the Caylent client portfolio
Continually assess project risks and mitigation strategies to resolve with minimal impact to the project
Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). They are a global company and operate fully remote with employees in Canada, the United States, and Latin America.
Lead enterprise software implementations from kickoff through go-live for Ridgeline’s cloud platform.
Define project scope, schedules, deliverables, and success criteria in partnership with customer and internal stakeholders.
Coordinate cross-functional teams and assign responsibilities to maintain alignment and accountability across project workstreams.
Ridgeline is the industry cloud platform for investment management, founded in 2017 by Dave Duffield. They solve operational business challenges with innovation for the investment management industry and are headquartered in Lake Tahoe with offices in Reno, NV and Manhattan.
Project manage commercial services and implementation.
Lead activities supporting development and launch of solutions applications and platforms.
Provide consulting and technical expertise to structure an effective implementation.
BLEND360 is a forward-thinking Data, Digital Marketing, & AI Solutions Company, dedicated to fueling remarkable outcomes for Fortune 500 clients. They are at the crossroads of cutting-edge analytics, data proficiency, technology, and digital marketing excellence.
Sustain the end-to-end delivery of multiple concurrent customer projects.
Own the delivery triage backlog and ensure quick resolution of issues, coordinating priorities with the engineering, product, and customer success teams.
Communicate and help teams uphold realistic and ambitious project timelines; proactively identify risks and remove blockers.
Overstory uses AI and satellite imagery to pinpoint vegetation risks, helping prevent power outages and reduce wildfire risks. They are a growing team of 100 people spanning the Americas and Europe, with a passion for solving complex problems and a commitment to climate action.
Define and champion the charter, engagement model, and responsibilities of the US TPM team
Recruit, develop, and retain high-performing TPMs with strong technical and customer leadership capabilities
Serve as the senior escalation point for complex customer launches and major customer incidents.
Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. They value high-performing creative individuals who dig into problems and opportunities and emphasize an environment of teaching and learning.
Serve as the primary point of contact for clients.
Identify project risks and develop mitigation strategies.
Stardog is the leading Enterprise Knowledge Graph platform, turning data into knowledge to power more effective digital transformations. One of Fast Company's Most Innovative Companies, Stardog is a fast-growing venture-backed company with a globally distributed team.
Lead the programmatic structure for multiple customer implementation projects, from project kickoff to go-live, ensuring each customer achieves a smooth and successful deployment.
Own high-level project planning and execution, managing scope, milestones, and deliverables while keeping all stakeholders informed with clear, timely communication.
Collaborate with internal teams—from Sales to Customer Success to Product—to ensure seamless handoffs and alignment on client outcomes.
Aiwyn is transforming the way accounting firms manage the entire revenue lifecycle. They are backed by top-tier investors like Bessemer, KKR, and Revolution, and is one of the fastest-growing scale-up SaaS companies in the world.
Oversee on time, on budget delivery of solution scope to meet customer's results.
Lead the delivery team throughout the engagement, often in collaboration with a services partner.
Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology. They connect people, systems, and processes to empower organizations, serving over 8,100 customers, including 85% of the Fortune 500®.
Lead the delivery team throughout the engagement and drive the overall vision and direction.
Work with the Sales Account Team, partner, and customer to understand the customer and the engagement.
Apply expertise from the Now Create methodology and prescriptive guidance to promote the delivery of the engagement.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Takes end-to-end responsibility for ServiceNow programs and implementations at enterprise customers.
Acts as a delivery lead and main contact for the customer and trusted advisor at stakeholder and C-level.
Coaches and mentors project teams and drives scope, budget, timeline, and quality.
Devoteam is an international technology-independent consulting company with over 30 years of experience and more than 11,000 tech and business leaders worldwide. They focus on digital strategy, platform technologies, cybersecurity, and enterprise transformation, acting as a strategic partner for leading cloud and service providers like AWS, Google Cloud, Microsoft, Salesforce, SAP, and ServiceNow.
Lead client projects to implement or enhance Employer Services solutions.
Manage and maintain project plans, documentation and milestones.
Prepare, coach, and guide clients for successful program rollouts.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries and their corporate headquarters are in Dublin, Ireland.
Lead a high-performing team focused on delivering a best-in-class customer experience.
Own the strategy and execution behind how we build trust with key post-sales accounts.
Establish data-driven milestones and a structured approach to account oversight.
Medallion provides a leading provider operations platform that eliminates administrative bottlenecks for healthcare organizations. They are one of the fastest-growing healthcare technology companies.
Support successful implementations and ongoing operations of Unison’s PRISM acquisition and grants management solution.
Develop, maintain, and manage detailed project schedules using Microsoft Project, including dependencies, milestones, and critical paths.
Coordinate project deliverables across functional, technical, and operations teams to ensure timely and high-quality delivery.
Unison's products streamline government operations, making federal processes more efficient and effective. They serve over 200,000 federal employees and contractors with AI-infused software and expertise, helping clients improve compliance and decision-making. They focus on federal business, bringing clarity and efficiency to complex workflows, enabling agencies to focus on their missions.
Lead end‑to‑end implementation cycles, including discovery, data readiness, configuration, integration, UAT, go‑live, and post‑launch transition.
Develop and maintain project plans, timelines, milestones, RAID logs, risk mitigation plans, and status reports.
Facilitate internal and external project meetings, including kickoffs, milestone reviews, and working sessions.
Machinify is a leading healthcare intelligence company delivering value, transparency, and efficiency to health plan clients. They bring together an AI-powered platform with best-in-class expertise, serving over 85 health plans and 270 million lives.
Manage complex mission driven projects for public sector clients.
Own the project scope, timeline, and budget.
Coordinate cross-functional teams to best serve Granicus customers.
Granicus provides technology that transforms the Govtech industry by connecting governments and constituents. With 5,500 federal, state, and local government agencies served and over 300 million citizen subscribers, they offer cloud-based solutions for government and resident interaction.