Accountable for on time, on budget delivery of the defined solution scope.
Leads the delivery team throughout the engagement, often in collaboration with a services partner.
Manages the engagement governance, timeline, scope, risk, change management, resourcing, reporting and financials.
ServiceNow started in San Diego, California in 2004. They provide AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, with their intelligent cloud-based platform that connects people, systems, and processes.
Formulate and execute a sales strategy plan to drive revenue growth for your territory
Identify, qualify and develop a robust sales pipeline collaborating with internal teams.
Close business to exceed monthly, quarterly and annual quota objectives.
Redis is the company behind the real-time data platform, Redis Enterprise, used by over 10,000 worldwide customers to power fast applications. They value curiosity, diversity of thought, and innovation and are committed to a diverse and inclusive work environment.
Oversee on time, on budget delivery of solution scope to meet customer's results.
Lead the delivery team throughout the engagement, often in collaboration with a services partner.
Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology. They connect people, systems, and processes to empower organizations, serving over 8,100 customers, including 85% of the Fortune 500®.
Manage executive-level engagements and collaborate with commercial, partnership, and product teams.
Surface key customer and partner insights and strengthen strategic relationships.
Help deliver high-quality customer experiences through cross-functional coordination and operate as a trusted thought partner.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers. They connect people, systems, and processes to empower organizations.
Lead the delivery team throughout the engagement and drive the overall vision and direction.
Work with the Sales Account Team, partner, and customer to understand the customer and the engagement.
Apply expertise from the Now Create methodology and prescriptive guidance to promote the delivery of the engagement.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results.
The EM completes the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation.
The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Lead the delivery management of multi-functional medium/large scale AWS programs.
Take accountability for our customers to ensure the program(s) realizes financial benefits and transformational outcomes.
Recruit, motivate and develop highly skilled staffs that focuses on service delivery of key performance metrics as per the client contract.
Quantiphi is an award-winning, AI-First digital engineering and consulting company focused on delivering high-impact Services and Solutions. They have 4,000+ professionals and pride themselves on their culture built on transparency, diversity, integrity, learning and growth.
Help define a growing sales team in a well-funded SaaS startup.
Carry a designated quota for Net New Business revenue.
Identify and nurture leads to generate and close opportunities.
Redis creates the technology that runs fast apps. They have over 10,000 worldwide customers and a culture that supports a healthy work-life balance with learning and development opportunities.
Act as the main point of contact for clients, fostering strong relationships and understanding their business objectives.
Oversee project timelines, deliverables, and resource allocation to ensure seamless execution.
Analyze workflows and identify inefficiencies to enhance operational effectiveness.
Medallion's provider operations platform eliminates administrative bottlenecks for healthcare organizations, allowing them to focus on patient care. They are ranked highly on Inc. Magazine’s 2024 and LinkedIn's 2024 fastest growing companies lists and are backed by $130M in funding.
Ensure successful delivery of Managed Service solutions, including onboarding new clients and managing existing clients.
Work with clients to ensure key performance items within Managed Service Agreements meet or exceed expectations.
Coordinate regularly scheduled meetings with customers to deliver monthly reporting metrics and address concerns.
Trace3 is a leading Transformative IT Authority, providing technology solutions and consulting services to clients. They empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate and employ more than 1,200 people all over the United States.
Own and execute inbound-led net-new opportunities within EMEA.
Lead expansions within existing accounts when scope and complexity allow.
Own renewals requiring active customer engagement, risk mitigation, or expansion discovery.
Mattermost is a collaborative workflow solution provider for defense, intelligence, security, and critical infrastructure organizations. They are trusted by governments, financial institutions, and technology companies for secure, efficient operations.
Oversee all assigned projects, including setting goals between clients and delivery teams, planning and execution of projects, conducting regular touch-points and coordinating account-related activities as needed
Seek and identify additional growth opportunities during the project lifecycle to help retain and grow the Caylent client portfolio
Continually assess project risks and mitigation strategies to resolve with minimal impact to the project
Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). They are a global company and operate fully remote with employees in Canada, the United States, and Latin America.
Responsible for the day-to-day delivery of Services provided and management of incidents.
Serves as a single point of contact with authority over, and accountability for, the Services delivery responsibilities.
Builds relationships with key users and decision makers.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
Own customer onboarding through early delivery and conversion to long-term contracts.
Lead customer strategy across SEO, content, and AI visibility with a clear focus on outcomes.
Run weekly or bi-weekly customer meetings and manage all day-to-day communication.
GrowthX is building the modern growth engine for marketing teams. They have grown from concept to eight-figure annual revenue and partner with 60+ companies, building an operating system that unifies powerful AI workflows with forward-deployed experts.
Define and execute the Technical Account Management strategy for AMER, aligned with global CS and company objectives.
Lead, coach, and develop a team of TAM Managers overseeing enterprise and strategic customer portfolios.
Drive a culture of technical excellence, accountability, and customer obsession.
Redis is the world’s most loved real-time data platform. They provide Redis Enterprise and are at the forefront of solving critical challenges for businesses that need speed, reliability, and scale. Redis has 10,000+ worldwide customers and values a culture of curiosity, diversity of thought, and innovation.
Translate the client’s objectives and constraints into an engagement approach.
Assemble a multi-disciplinary team of experts from a variety of sources.
Provide management- and team-level visibility into the status and health of the engagement
Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. They are at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world.
Establish and nurture strong relationships with VP and C-suite executives.
Work cross-functionally with stakeholders internally and externally.
Craft and deliver compelling presentations to executive audiences.
Gainsight is the AI-powered retention engine behind customer-centric companies. Their CustomerOS platform orchestrates the customer journey. They are a company of 2,000 plus employees that values innovation, collaboration, and solving real-world problems.
Lead client projects to implement or enhance Employer Services solutions.
Manage and maintain project plans, documentation and milestones.
Prepare, coach, and guide clients for successful program rollouts.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries and their corporate headquarters are in Dublin, Ireland.
Oversee a portfolio of customers to help them achieve business outcomes.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.