Spearhead and manage end-to-end UCaaS and CCaaS implementation projects for clients.
Consult and uplevel Professional Services team through knowledge sharing and mentorship.
Maintain focus on customer success and satisfaction, ensuring solutions meet client objectives.
Eltropy is on a mission to disrupt the way people access financial services by enabling financial institutions to digitally engage in a secure and compliant way. They empower community financial institutions to improve operations, engagement and productivity.
Lead the delivery team throughout the engagement and drive the overall vision and direction.
Work with the Sales Account Team, partner, and customer to understand the customer and the engagement.
Be the single point of contact for the ServiceNow internal organization, customer and partner to foster collaboration.
ServiceNow is a global market leader that specializes in AI-enhanced technology. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations, we have over 8,100 customers, including 85% of the Fortune 500®.
Lead the programmatic structure for multiple customer implementation projects, from project kickoff to go-live, ensuring each customer achieves a smooth and successful deployment.
Own high-level project planning and execution, managing scope, milestones, and deliverables while keeping all stakeholders informed with clear, timely communication.
Collaborate with internal teams—from Sales to Customer Success to Product—to ensure seamless handoffs and alignment on client outcomes.
Aiwyn is transforming the way accounting firms manage the entire revenue lifecycle. They are backed by top-tier investors like Bessemer, KKR, and Revolution, and is one of the fastest-growing scale-up SaaS companies in the world.
Guide teams managing complex ServiceNow projects, resolving delivery issues.
Mentor Senior Principal Engagement Managers, aligning their skills with project objectives.
Resolve escalations and mitigate risks, ensuring project health and delivery continuity.
ServiceNow, founded in 2004, offers an AI-enhanced cloud platform connecting people, systems, and processes. They are a global market leader with over 8,100 customers, including 85% of the Fortune 500®, aiming to improve work for everyone.
The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results.
The EM completes the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation.
The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Accountable for on time, on budget delivery of the defined solution scope.
Leads the delivery team throughout the engagement, often in collaboration with a services partner.
Manages the engagement governance, timeline, scope, risk, change management, resourcing, reporting and financials.
ServiceNow started in San Diego, California in 2004. They provide AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, with their intelligent cloud-based platform that connects people, systems, and processes.
Takes end-to-end responsibility for ServiceNow programs and implementations at enterprise customers.
Acts as a delivery lead and main contact for the customer and trusted advisor at stakeholder and C-level.
Coaches and mentors project teams and drives scope, budget, timeline, and quality.
Devoteam is an international technology-independent consulting company with over 30 years of experience and more than 11,000 tech and business leaders worldwide. They focus on digital strategy, platform technologies, cybersecurity, and enterprise transformation, acting as a strategic partner for leading cloud and service providers like AWS, Google Cloud, Microsoft, Salesforce, SAP, and ServiceNow.
Lead the onboarding process for new clients, ensuring a smooth implementation.
Collaborate with customers to customize the Numa platform to their needs.
Provide comprehensive training to customers on using Numa's software.
Numa is a fast-growing automotive software company, recognized on the Inc. 5000 list for three years. We transform dealership operations by integrating AI into customer interactions. Numa is backed by Google, Threshold, Costanoa, Mitsui, and Touring Capital, having raised $50M and experiencing rapid scaling, fostering innovation and growth.
Be accountable for team attainment of utilization and revenue.
Be responsible for the oversight of delivery teams assigned to customer engagements.
Be accountable for delivery quality and customer satisfaction.
Smartsheet helps people and teams achieve anything with seamless work management and smart, scalable solutions. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big and unlock work that truly matters.
Sustain the end-to-end delivery of multiple concurrent customer projects.
Own the delivery triage backlog and ensure quick resolution of issues, coordinating priorities with the engineering, product, and customer success teams.
Communicate and help teams uphold realistic and ambitious project timelines; proactively identify risks and remove blockers.
Overstory uses AI and satellite imagery to pinpoint vegetation risks, helping prevent power outages and reduce wildfire risks. They are a growing team of 100 people spanning the Americas and Europe, with a passion for solving complex problems and a commitment to climate action.
Provide project management for enterprise customers, focusing on on-time delivery with high quality outcomes.
Establish relationships at all levels of the customer organization.
Triage customer escalations, diagnose issues, and develop contingency plans.
Tonkean is the world’s first totally customizable process experience platform, creating intelligent, personalized automations. They are focused on employee experience and democratizing access to innovative technologies.
Learn the Clutch Product suite and be able to troubleshoot common issues on the platform
Own your team and their full portfolio of projects, helping to mitigate risks proactively and unblock Implementation Engineers
Ensure on-time, on-scope, and on-budget delivery of customer implementations and service projects
Clutch is a vertical SaaS company backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.
Ensure successful delivery of Managed Service solutions, including onboarding new clients and managing existing clients.
Work with clients to ensure key performance items within Managed Service Agreements meet or exceed expectations.
Coordinate regularly scheduled meetings with customers to deliver monthly reporting metrics and address concerns.
Trace3 is a leading Transformative IT Authority, providing technology solutions and consulting services to clients. They empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate and employ more than 1,200 people all over the United States.
Define and champion the charter, engagement model, and responsibilities of the US TPM team
Recruit, develop, and retain high-performing TPMs with strong technical and customer leadership capabilities
Serve as the senior escalation point for complex customer launches and major customer incidents.
Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. They value high-performing creative individuals who dig into problems and opportunities and emphasize an environment of teaching and learning.
Own a portfolio of customers, guiding them through the entire post-sale experience.
Build trusted advisor relationships with key stakeholders and align solutions with their business goals.
Drive adoption and product utilization across accounts, ensuring customers gain maximum value.
ServiceNow began in 2004 with a vision to transform work. Today, they are a global market leader, providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes to improve work.
Support Implementation and Onboarding team members in EMEA by providing coaching and guidance to achieve individual and team goals.
Drive overall strategy and execution for the function in EMEA which includes teams like Technical Account Management, Project Management, Customer Training, and Solutions Architecture.
Build and lead teams, including coaching, performance development, and feedback in a post-sale implementation and onboarding environment.
1Password is building the foundation for a safe, productive digital future by innovating the market-leading enterprise password manager and pioneering Extended Access Management. They have surpassed $400M in ARR and have over 180,000 businesses trusting their products.
Serve as the primary point of contact for clients.
Identify project risks and develop mitigation strategies.
Stardog is the leading Enterprise Knowledge Graph platform, turning data into knowledge to power more effective digital transformations. One of Fast Company's Most Innovative Companies, Stardog is a fast-growing venture-backed company with a globally distributed team.
Serve as the primary point of contact for clients, ensuring that their expectations align with service offerings.
Develop and track that all services meet agreed SLAs and key performance indicators (KPIs), reporting any deviations to clients and management.
Coordinate and oversee the resolution of incidents, ensuring timely response and effective communication with clients.
Entersekt is a leader in digital banking fraud prevention and payment security, including mobile authentication, mobile app security, and 3-D Secure authentication. They enable secure digital transactions for leading financial institutions globally and protect the digital transactions of over 210 million active users.
Lead the delivery team throughout the engagement and drive the overall vision and direction.
Work with the Sales Account Team, partner, and customer to understand the customer and the engagement.
Apply expertise from the Now Create methodology and prescriptive guidance to promote the delivery of the engagement.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Lead cross-functional digital programs that span platforms, marketing technology, data, and enterprise operating models.
Translate approved digital strategies into execution-ready programs with clear sequencing, governance and measurable outcomes.
Proactively identify and manage cross-team dependencies across Digital Experience, Platforms, Search, Localization, Analytics, and Marketing.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.