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Client Relationship Management:
- Serve as the primary point of contact for clients.
- Conduct regular service reviews with clients.
- Monitor client satisfaction metrics.
Service Performance and Quality Assurance:
- Develop and track that all services meet agreed SLAs.
- Regularly monitor, analyze, and report on service delivery metrics.
- Drive and contribute in compliance requirements.
Incident and Problem Management:
- Coordinate and oversee the resolution of incidents.
- Coordinate and oversee incident review sessions with internal teams.
- Lead response efforts during service disruptions.
Entersekt
Entersekt is a leader in digital banking fraud prevention and payment security, including mobile authentication, mobile app security, and 3-D Secure authentication. They enable secure digital transactions for leading financial institutions globally and protect the digital transactions of over 210 million active users.