Sustain the end-to-end delivery of multiple concurrent customer projects.
Own the delivery triage backlog and ensure quick resolution of issues, coordinating priorities with the engineering, product, and customer success teams.
Communicate and help teams uphold realistic and ambitious project timelines; proactively identify risks and remove blockers.
Overstory uses AI and satellite imagery to pinpoint vegetation risks, helping prevent power outages and reduce wildfire risks. They are a growing team of 100 people spanning the Americas and Europe, with a passion for solving complex problems and a commitment to climate action.
Lead the programmatic structure for multiple customer implementation projects, from project kickoff to go-live, ensuring each customer achieves a smooth and successful deployment.
Own high-level project planning and execution, managing scope, milestones, and deliverables while keeping all stakeholders informed with clear, timely communication.
Collaborate with internal teams—from Sales to Customer Success to Product—to ensure seamless handoffs and alignment on client outcomes.
Aiwyn is transforming the way accounting firms manage the entire revenue lifecycle. They are backed by top-tier investors like Bessemer, KKR, and Revolution, and is one of the fastest-growing scale-up SaaS companies in the world.
Provide project management for enterprise customers, focusing on on-time delivery with high quality outcomes.
Establish relationships at all levels of the customer organization.
Triage customer escalations, diagnose issues, and develop contingency plans.
Tonkean is the world’s first totally customizable process experience platform, creating intelligent, personalized automations. They are focused on employee experience and democratizing access to innovative technologies.
Managing and structuring team workload effectively.
Establishing clear project tracking systems and maintaining visibility across all active initiatives.
Creating standardized processes for project intake, prioritization, and delivery management.
Docplanner Group aims to help people live longer, healthier lives as the world’s largest healthcare platform. They connect 24 million patients with 280k doctors across 13 countries through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda with over 3,000 employees.
Serve as the primary point of contact for clients.
Identify project risks and develop mitigation strategies.
Stardog is the leading Enterprise Knowledge Graph platform, turning data into knowledge to power more effective digital transformations. One of Fast Company's Most Innovative Companies, Stardog is a fast-growing venture-backed company with a globally distributed team.
Independently manage the delivery of complex client implementations from kickoff through completion.
Lead cross-functional planning efforts, including requirements gathering, scope verification, dependency mapping, and milestone definition.
Serve as the primary execution and coordination point between clients, partners, and internal project teams.
Rithum is a leading commerce network which helps brands, suppliers, and retailers work together to deliver e-commerce experiences. They have over 40,000 companies as clients and focuses on optimizing consumer shopping journeys.
Guide teams managing complex ServiceNow projects, resolving delivery issues.
Mentor Senior Principal Engagement Managers, aligning their skills with project objectives.
Resolve escalations and mitigate risks, ensuring project health and delivery continuity.
ServiceNow, founded in 2004, offers an AI-enhanced cloud platform connecting people, systems, and processes. They are a global market leader with over 8,100 customers, including 85% of the Fortune 500®, aiming to improve work for everyone.
Lead and manage multiple enterprise-level projects and ensure they are completed on time and within budget.
Build and maintain strong relationships with key stakeholders, serving as the primary point of contact for project-related activities.
Identify potential project risks and develop mitigation strategies to address them proactively.
Quiq aims to provide exceptional conversations through humans or AI Assistants. Their Professional Services team focuses on automating conversations to deliver outstanding customer experiences using advanced language models for some of the world's largest enterprises.
Own the project lifecycle for new customer implementations and lead project status updates with customers.
Develop and maintain project schedules using tools like Smartsheet/JIRA, providing regular status updates.
Act as the primary point of contact for project-related coordination on technical and delivery matters.
One Model offers a data-first approach to the People Analytics Platform giving it a strong competitive advantage. They pride themselves on their supportive and inclusive work environment and value having a diverse workforce.
Translate high-level goals into clear project scopes and timelines
Coordinate cross-functional initiatives and manage shifting priorities
Partner with technical stakeholders to implement automation improvements
Customer.io's platform helps over 8,000 companies send emails, push notifications, in-app messages, and SMS. They are scaling quickly and investing in how work gets done across the company, with an inclusive team culture and bias-free hiring practices.
Make clients wildly successful through ongoing delivery, support, and optimization of Softdocs Platform solutions
Serve as the primary day‑to‑day point of contact for Managed Services clients, ensuring clear communication around priorities, scope, timelines, and outcomes
Lead Managed Solutions Consultants and adjacent team members within a matrix‑based resource model to ensure consistent delivery and shared understanding of client commitments
Softdocs specializes in serving Higher Education and K12 institutions, as well as State and Local Government through Etrieve, an enterprise content management (ECM) platform. With a 25-year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies.
Provide portfolio-level leadership across approximately 15 accounts, ensuring client satisfaction and delivery excellence.
Lead difficult client situations as needed: drive fact-based narratives, reset expectations, align on remediation plans.
Own portfolio-level delivery health governance, ensuring risks, assumptions, actions, issues, and decisions (RAAID/RAID) are actively managed.
Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. With over 3,000 team members across 14 countries, we have 18 years of 100% focus on Microsoft technologies and business applications, delivering excellence through expert services and industry-focused cloud solutions.
Oversees strategic client relationships and leads communication to clients regarding project updates.
Works with team to develop project plan, identify critical path, identify potential risks and associated mitigation plans.
Defines KPIs and oversees dashboard development to drive forecasting and performance insights to keep project moving and to meet deadlines.
Pace Analytical provides the service, science, and laboratory data needed to make critical decisions. Through a nationwide laboratory network, Pace advances the science of businesses, industries, consulting firms, government agencies, and others.
Learn the Clutch Product suite and be able to troubleshoot common issues on the platform
Own your team and their full portfolio of projects, helping to mitigate risks proactively and unblock Implementation Engineers
Ensure on-time, on-scope, and on-budget delivery of customer implementations and service projects
Clutch is a vertical SaaS company backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.
The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results.
The EM completes the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation.
The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Own the end-to-end success of complex, multi-product customer implementations.
Lead the Advanced Implementation Delivery Trio — Solutions Architect and Implementation Engineer — driving alignment and accountability across each function.
Serve as the primary delivery leader for enterprise customers throughout the implementation and facilitate executive-level conversations.
Aiwyn is building the operating layer for accounting firms, automating the workflows that sit between client engagement and getting paid. Their platform spans Payments, Engagements, and Practice Management, and they're deploying it inside some of the most respected accounting firms in the country.
Lead a team responsible for successful implementations of Axon Enterprise’s products.
Guide customers through onboarding, configuration, training, and deployment.
Focus on creating exceptional customer experiences at every stage of the implementation journey.
Axon is on a mission to Protect Life by developing an ecosystem of devices and cloud software focused on safety and justice issues. Axon fosters a fast-paced and challenging work environment where employees can drive real change and grow while working towards a meaningful mission.
Manage multiple software development projects from initiation through successful delivery.
Create and maintain detailed project plans, timelines, and resource allocation.
Coordinate communication between the client team, engineering, and other stakeholders.
We are passionate about driving clarity and delivering complex software initiatives. We value proactive communicators who excel at orchestrating cross-functional teams.
Act as the liaison between business stakeholders and technical teams to ensure clear, shared understanding of goals, priorities, and deliverables.
Develop and maintain detailed project plans, schedules, and progress reports.
Manage dependencies, risks, and issues, escalating when needed to keep work on track.
Gabriele Consulting Group Inc. (GCG) provides mid-size and large organizations with strategic guidance and hands-on support in solving their most complex challenges where technology intersects with transformational business objectives. They aim to improve performance, mitigate risk, and realize significant cost savings.
Onebrief offers collaboration and AI-powered workflow software designed specifically for military staffs, enhancing speed, intelligence, and efficiency. Founded in 2019, Onebrief boasts a team of veterans and technologists, with over $320m raised from top-tier investors and a valuation of $2.15B.