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Client Support:
- Optimize the client experience.
- Develop service strategies to match client need.
- Issue resolution including service recovery planning.
Strategic Planning:
- Understanding of the BPO environment and ability to manage vendor relationships.
- Contract and SLA management.
- Strategic planning.
Collaboration:
- Develop supportive working relationships with other departments, Executives and support team leaders to ensure a seamless continuum of service.
- Be consultative, execute and deliver all critical customer strategies and model our core values in maintaining a positive working relationship with client customer base.
ALTOUR
ALTOUR is a globally recognized leader in corporate travel management and a proud division of Internova Travel Group. They manage the complexities of connecting people so they can represent their brands, with over 1,000 team members and a presence in over 80 countries.