Service Delivery Manager - West Coast

Customer Delight:

• Ensure high levels of customer satisfaction by planning, executing, and continuously improving service delivery activities.
• Conduct strategic satisfaction interviews and report performance results to both the customer and internal leadership.

Service Delivery Performance:

• Manage the end-to-end planning and execution of contracted services, ensuring cost, schedule, performance, and quality commitments are met.
• Adhere to ITIL-based service management best practices for assigned customers.
• Provide regular summaries highlighting key performance indicators, service level agreements, risks, issues, and mitigation plans.

Sales Support:

• Collaborate with Sales and Pre-Sales to ensure the right services are proposed, scoped, and contracted to meet customer needs effectively.
• Identify service expansion opportunities at existing customers, working closely with Account Management to position new offerings.