Fincrime Customer Operations Specialist

What you’ll be working on:

• Using our full suite of tools to build a timeline of a financial crime inquiry and deliver fair decisions and outcomes promptly within our established SLAs
• Questioning our customers effectively and efficiently without influencing their answers, or making them feel interrogated
• Making fair decisions based on your high quality investigation and in line with external regulations and internal policies, to deliver fair outcomes for our customers

You should apply if:

• You have a product focused mind and are passionate about stopping Fraud and putting customers first.
• You have 2+ years experience working in Fraud, AML or operational teams, and experience working with customer resource management systems and tools.
• You enjoy a fast-paced, high-volume FinTech environment

Nice to haves:

• You have experience using data analysis to write and report on complex fraud trends, program enhancements, or similar activities such as SOP building or template creation.
• You hold, or are working towards, qualifications or courses in fraud such as ACAMS, CFE, or other fraud certificates.
• You have experience using Looker or similar SQL experience to create queries or analyze data.