Demonstrate strong self-motivation and passion for learning various new payment solutions, and utilize advanced probing negotiation and skills to understand customer situations and resolve delinquency.
Learn about new business concepts and new collection techniques or payment programs in a fast-paced environment to drive continuous business improvement.
Treat customers with respect and demonstrate sensitivity and compassion in difficult situations.
Kafene is revolutionizing the lease-to-own space, making flexible lease-to-own accessible to everyone with cutting-edge AI and machine learning. The 150-person team spans NYC, Wilmington, and remote talent nationwide, united by a culture of collaboration, innovation, and genuine support.
Operate our loan management system (LMS), actioning loan repayments and managing the full loan lifecycle.
Manage collections and delinquency cases with professionalism and empathy, working with members to find solutions.
Reconcile all loan payments on a monthly basis across both markets to ensure accuracy across all accounts.
Gaia is a Value-Based family-building company giving people control over their fertility with pathways to parenthood. They take on the financial risk, offering flexible payment options and wraparound care.
Receiving inbound calls to support students making loan applications.
Supporting students and family members with payments and eligibility.
Making a difference in supporting a student’s academic future.
Teleperformance helps businesses improve their customer experience. They are recognized by industry analysts and experts and certified as one of the top 36 best workplaces in the UK.
Professionally communicate with customers to encourage timely payments.
Maintain trustful relationships while ensuring timely payments.
Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. They are looking for an extraordinary talent who will be part of their unique and diverse team.
Drive our strategy and approach for handling complaints and vulnerable customers.
Act as a source of knowledge on Ofcom regulations within the product team.
Own our complaints and vulnerable customer policies for telecoms, ensuring compliance and effectiveness.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. As well as personal and business bank accounts, they offer joint accounts, other accounts and credit cards, combined with financial education on social media.
Lead the design, delivery, and scale of our customer operations function.
Deliver frictionless, compliant, and high-impact service experiences for personal banking customers.
Increase productivity and efficiency through great people leadership.
Monzo is on a mission to make money work for everyone by waving goodbye to the complicated and confusing ways of traditional banking. They have a long history of creating magical moments for their customers with hot coral cards, get-paid-early feature, financial education, and award winning customer service.
Responding to customer queries in a timely & effective manner via inbound calls, ZenDesk or other customer support tools
Documenting & logging issues (as well as customer compliments & complaints)
Working with customers to help them go through our application flow when required
They are reinventing consumer credit by using technology to easily tap into people’s assets, focusing on making credit cards cheaper. They are a well-capitalized team with over $250MM in equity funding, comprised of technology and finance executives.
Serve as the primary point of contact for member questions throughout onboarding.
Assist members with inquiries related to tax, accounting, payroll, and U.S. corporate structures.
Manage inbound member inquiries about our product, process, taxes, and accounting via email and phone.
Collective aims to change how businesses-of-one work, providing technology and advisors to help members achieve financial independence. They offer an integrated platform for business incorporation, accounting, bookkeeping, tax services, and community access and are backed by firms like General Catalyst and Sound Ventures.
Monitor the performance of existing strategies, and iterate to improve them.
Design and deliver product changes alongside engineering, marketing, product, risk and control.
Monzo is an innovative credit card company that gives customers unprecedented visibility and control over their spending. They offer features like flexible instalment plans and instant app management, defining the future of flexible finance.
Researches overdue account balances and follows up on delinquent payments.
Reviews unpaid and underpaid claims, resubmitting or appealing as necessary.
Responds to customer inquiries, resolves discrepancies, and prepares adjustments.
Accendra Health helps deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. They have a presence in communities nationwide through their Apria and Byram Healthcare brands.
Empower future clients to regain financial confidence.
Navigate stressful conversations with empathy.
Perform at high levels, leveraging targeted marketing channels.
National Debt Relief helps consumers deal with overwhelming debt. They are a leading debt settlement organization that has helped over 450,000 people settle over $10 billion of debt.
Drives customer excellence through team leadership and data-backed coaching.
Acts as a subject matter expert, supporting and coaching the team.
Ensures all customer support activities comply with regulations and standards.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. They have a long history of creating magical moments for their customers.
Analyzing invoices and monitoring customer accounts.
Fixing payment discrepancies and reconciling accounts.
Keeping extremely detailed financial records.
ButterflyMX empowers people to open and manage doors & gates from a smartphone, with products installed in over 20,000 properties worldwide. As a distributed, primarily remote workforce, they seek intelligent, passionate, and collaborative individuals driven by excellence and innovation.
Collaborate with managers to resolve ER issues fairly and consistently.
Develop and implement Monzo-wide People policies and procedures.
Proactively analyze People data to improve engagement and reduce risk.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. They have grown a lot in the last 10 years in the UK, offering personal and business bank accounts, joint accounts and more, with financial education on social media and award-winning customer service.
Consult and enroll clients into debt relief programs.
Document client discussions using Salesforce.
Meet performance criteria and adhere to company policies.
National Debt Relief, founded in 2009, aims to help consumers deal with overwhelming debt. They are a trusted debt relief provider, having assisted over 450,000 people settle over $10 billion of debt, empowering them toward financial stability.
Receive and respond to telephone, email, web and other customer, country and patient inquiries.
Enter new customer information in Salesforce.
Appropriately field calls for payment collection or reimbursement and billing and process them.
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics.
Evaluate AI model outputs in the credit counseling field.
Assess content related to credit counseling work.
Deliver feedback to improve the model's understanding of tasks.
Handshake is a platform recruiting professionals for AI research projects. They offer opportunities to evaluate AI models, assess content, and provide feedback to strengthen the model’s understanding.
Responsible for communications with dealers related to receivable balances and payment validations.
Supports and monitors dealer partners, building a solid understanding of dealership culture.
Analyzes data and partners with administrators to insure customer deficiency balances are properly collected.
Santander is a global leader and innovator in the financial services industry, evolving into a technology-driven organization. They value bold thinking, innovation, and the courage to challenge what’s possible, fostering a customer-centric transformation.
Own our Debt Portfolio: Own and drive core metrics.
Build Predictive Systems: Design risk scoring and prioritisation logic.
Design Compliance-Safe Operations: Map regulatory constraints and build automations within compliance boundaries.
tem is fixing the energy market by building a new way for energy to be transacted. They are backed by top-tier VCs including Atomico and Albion, and creating a new category in energy that's decentralised, direct, and built on trust.
Respond to users via chat, email and calls with clarity, empathy, and expertise
Identify recurring patterns or issues and share insights with Engineering & Product
Collaborate in a public, written-first environment
Beside is creating a seamless layer that passively structures and acts on conversations across mobile, desktop, and live interactions. They believe in extreme ownership, radical transparency, where every team member is empowered to think, build, and lead.