Manage and improve our CRM (Salesforce) to support our Marketing, Sales, Success, and Support stakeholders and colleagues. Build and manage CRM dashboards, create supporting reporting, and generate ad hoc reports as needed. Analyze CRM data and generate impactful insights for the Go-To-Market (GTM), Finance, Product, and Leadership teams. Optimize our revenue funnels, identifying bottlenecks and implementing improvements to increase sales efficiency and productivity.

As a Business Analyst you will support product leaders and development teams in building a deep understanding of customer problems through data driven analysis, translating insights back to the team, organising work to be done, and contributing towards solutions that realise customer and business value. You’ll also bring knowledge of the UK tax and statutory reporting landscape to ensure we are ahead of the game with regulatory changes and emerging needs of accountants.