$35,487–$40,468
USD/year
Monzo is looking for a Complaint Handler to join the FOS Complaints Expert team within our Customer Operations team to ensure we offer the best possible service to our customers, even when things go wrong. In this role you will learn about the Financial Ombudsman Service(FOS) and the FOS complaints process at Monzo, handle FOS complaints, and be the point of contact between the Complaints Team and FOS investigators.