Complaints Advisor

As a Complaints Advisor at Monzo, you will be the primary point of contact for customers who are dissatisfied with the service they have received. Your role involves providing the best customer experience when handling complaints in writing and over the phone. You'll support Root Cause Analysis, maintain a customer-centric culture, investigate complaints to ensure fair outcomes, and escalate issues across Monzo as needed. You will provide crucial feedback to Monzo on how we can improve. The role requires working 37.5 hours per week across Wednesday to Friday (8am to 7pm) and Saturday (9am to 5.30pm).