Provide a world class customer service experience through resolution of complex customer inquiries from members, providers, internal customers, and other Blue Plans related to Medicare Advantage (MA). The role includes hours that can range from 8:00 a.m. to 8:00 p.m. and can include weekend hours from October 1 through March 31. This position will have a start date of approximately October 13, 2025.
As a Customer Success Specialist, play a pivotal role in enhancing trust, loyalty, and satisfaction among premium users. Responsibilities will focus on providing exclusive and recognized support to elevate the overall customer experience within the premium segment. Interactions will stimulate a strong emotional connection between our brand and premium clients, contributing to increased customer lifetime value and higher retention rates.
Enroll patients as a frontline ambassador by making outbound calls to enroll them into Pomelo Care services. Educate patients on available clinical and social resources, answer questions, and address concerns. Document interactions, collaborate with healthcare providers, and participate in training. Manage inbound calls from potential patients.