Customer Success Manager

As a Customer Success Manager, your #1 goal will be to make sure that our customers are extracting the most possible value from our platform. You will partner with customers to achieve their desired outcomes and identify and resolve any blockers to success. Own responsibility for a designated book of customer accounts to drive product adoption and commercial ownership of both expansion and renewals. Promote product value and champion customer ROI for their desired use cases in order to help Canvs AI achieve its customer retention goals. Act as a hands-on product expert and consultant to our customers to help them achieve their desired business results. Provide Canvs AI product expertise & best practices across the following areas: qualitative analytics, market research, consumer insights and generative AI experimentation. Nurture customers to become passionate champions for Canvs AI because of their satisfaction with our product, processes and people. Collaborate with key stakeholders at Canvs across multiple departments such as Sales, Product, and Marketing. Strive to continuously improve skills and demonstrate a willingness to learn and establish best practices. Assist in creating product educational materials for customers as needed. Receive and react to customer feedback regarding our products & services offerings to provide solutions and improve the overall customer experience.