Compliance Senior Training Delivery Manager

CX Compliance Operations is responsible for delivering high quality Transaction Monitoring investigations, Enhanced Due Diligence review, Screening cases and Complaints Investigations, which is a critical component of Coinbase’s financial crimes & regulatory compliance programme aimed at deterring illicit activity on their platform, protecting against exploitation by criminals, complying fully with their legal and regulatory obligations, and ensuring effective outcomes for their customers. As a Senior Training Delivery Manger, you will lead a team of Coinbase trainers that provide New to Queue (onboarding), and Existing to Queue (cross-skilling) training to drive quality and performance through the Compliance and Complaints Investigations network. You will be the primary point of contact to schedule resources, own training delivery quality, and advise cross functional teams on the impact of change on the Analysts investigations requirements, and case outcomes to deliver effective, targeted support readiness training to help investigations keep pace with regulatory and technology change. You will partner closely with various cross-functional partners such as Workforce Management, Vendor Management, Operations, Compliance, Legal and Quality Assurance. You will be an expert in the field of Compliance and/or Complaints investigations, and have previous experience in leading a large, high impact training team, and delivering training both in person and virtually to a global audience. This role is ideal for someone who is passionate about training delivery, compliance, thrives on enabling others, is a clear communicator (written and verbal), and adaptable to change in a fast-paced environment.