Quality and Training Manager USA Business Units

Own the strategy and implementation of quality management systems to ensure consistent delivery of high-quality care. Drive continuous improvement initiatives informed by auditing insights, data analysis, and outcomes tracking. Leverage technology and AI tools to automate quality monitoring and scale processes that identify gaps, risks, and improvement opportunities across the care journey. Serve as the primary owner of clinical quality risk management. Ensure compliance with critical policies and regulatory standards, oversee complex escalations, and proactively identify and mitigate quality risks across operations. Lead the design and coordinate the deployment of high-impact training and development programs that elevate clinical team performance. Define and execute the onboarding strategy for new hires within Clinical Operations, ensuring consistent ramp-up, confidence in role, and early quality outcomes. Develop a scalable, data-informed training strategy aligned with operational needs and quality goals, including ongoing learning paths and role-specific certification processes. Oversee and evolve the Clinical Operations knowledge infrastructure, ensuring it is always current, strategically aligned, and effectively embedded in daily workflows. Introduce and implement enablement tools (dashboards, feedback systems, performance trackers) that help the ClinOps leadership team quickly spot individual coaching needs, performance risks, and high-impact improvement opportunities. Support the development and refinement of care delivery processes, tools, and frameworks that support high-quality and efficient service delivery. Partner with product, data, and tech teams to co-create and roll out technology and AI-powered solutions that make quality and training processes measurable, repeatable, and scalable. Act as a senior partner to Clinical Operations leadership, advising on quality and enablement strategy and supporting the execution of org-wide initiatives. Foster deep collaboration across clinical, product, operations, and learning teams to embed quality, continuous improvement, and learning at scale.