The Contact Center Workforce Specialist is responsible for monitoring KPIs from Contact Center for all the LOBs assigned, as well as for understating coverage needs to process agents requirements such as PTO, swaps, ATOS, support with pauses from Supervisors and provide guidance and recommendations to maintain the KPIs such as SLAs, Abandonment, Campaigns Completions and Occupancy.
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Examine how students with disabilities are supported, included, and accommodated within Canada’s high school systems, conducting research into provincial legislation, school board policies, and classroom-level practices to assess how the education system advances, or hinders, equity for disabled students, which findings will contribute to a policy brief and set of tools that aim to guide educational stakeholders in building more accessible, inclusive, and affirming school environments.