Client Success Manager - East Remote

Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health for our highest priority customers. Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants. Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings. Convert these clients into Modern Health champions, leveraging their success for references and case studies. Strategically use data and insights to guide decision making using storytelling and make actionable recommendations that inform the growth and long-term success of the partnership. Use account data in Looker and Salesforce to understand and diagnose client health and opportunity/risk. Drive success in tangible engagement and revenue metrics (e.g. improved wellness outcomes, benefits, retention and renewals, or product expansion). Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive successful adoption of Modern Health.