Support partner-led implementations of our cloud-based document management platform.
Work closely with both partners and customers to ensure successful project delivery.
Serve as a key liaison between external stakeholders and internal teams.

What your contributions will be:

Monitor partner performance using tools like Salesforce and Gainsight to identify and document risks.
Review deliverables, provide structured feedback, and validate readiness for independent delivery.
Act as a liaison for partners—coordinating across internal teams to drive issue resolution, represent partner needs, and manage escalations through to closure.

Required Education and Experience:

NetDocuments or other legal business technology experience required.
Experience in customer account management and/or vendor account management.
Working knowledge of SaaS implementation concepts (cloud, security, integrations)

NetDocuments

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. They strive to win together through passionate hard work, exploring new things and recognizing every interaction matters and provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

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