Act as a first point of contact for all day-to-day questions received via Alt Legal’s support email, live chat, and phone line.
Resolve issues directly or bring in other internal resources to ensure all customer issues are resolved to the customer’s satisfaction in a timely and careful manner.
Escalate system-wide issues to the product team.

Ideal Candidate:

4+ years’ experience in client-facing role, involving support of SaaS or professional web-based solutions
Intermediate knowledge of MS Office and Google programs, particularly Excel and Google Sheets
Ability to empathize with and advocate for our customers

What you get:

Alt Legal is a customer-obsessed, forward-thinking company.
A collaborative, kind, and diverse team that thrives in open, inclusive, and positive environments.
Every team member can grow while making meaningful contributions.

Alt Legal

Alt Legal is changing how trademark professionals manage global intellectual property, helping legal professionals efficiently handle filings, manage deadlines, and identify infringement. They are trusted by over 1,000 global law firms, IP boutiques, and Fortune 100 companies, and recognized as one of the most respected trademark companies in the IP world.

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