Source Job

• Develop strong knowledge of our Healthcare SaaS Solutions
• Serve as the first point of contact for customers seeking technical assistance
• Provide customer support via email, video meetings, or over the phone and walk customers through the resolution process and next steps

Quality Coding Software Solutions (QCSS) Health simplifies the complexities of MLTSS service delivery through innovative, data-driven solutions. They aim to deliver cost-efficiencies, equitable access to care, and improved health outcomes, focusing on enabling health plans and providers to improve the health outcomes of their vulnerable populations.

• Handle customer interactions across chat and email with professionalism and empathy.
• Log, track and resolve customer cases efficiently using Salesforce and other internal tools.
• Provide clear and concise updates to internal teams, ensuring seamless customer experiences.

Newsela is an education company. They bring engaging, accessible content to classrooms, helping students develop literacy skills and a lifelong love of learning.

• Deliver fast, accurate, and empathetic support to workplace customers.
• Navigate tools to investigate cases and maintain accurate documentation.
• Apply sound judgment to troubleshoot issues and improve customer experiences.

Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. It is a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.

• Manage customer support requests across ticketing systems, live chat, and phone.
• Troubleshoot product issues independently and provide clear, friendly communication.
• Identify recurring issues and suggest improvements to workflows and documentation.

MoeGo is dedicated to transforming the future of pet care businesses, from groomers to doggie hotels. They provide comprehensive technology solutions that keep businesses operating smoothly so they can focus on healthy pets and happy pet parents.

• Serve as a primary point of contact for high value clients.
• Collaborate with internal teams to enhance the overall customer experience.
• Analyze and record customer data to identify trends, risks, and opportunities.

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. They strive to win together through passionate hard work, exploring new things and recognizing every interaction matters in an inclusive and diverse environment.

• Maintain up-to-date Client Case Lists.
• Save & Distribute Incoming Mail.
• Download and save court ECF filings using firm naming conventions.

Gordon Rees Scully Mansukhani is a law firm. The job posting mentions they offer extensive training along with full benefits.

• Answer customer calls and reply to email inquiries in a fast-paced environment.
• Act as a point of escalation for complex customer and process issues.
• Think quickly on your feet to customize creative solutions.

Nutrafol is a growing company that creates clinically tested products for hair growth and provide support for people at every step of their hair journey. Their multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients and is recommended by over 7,500 physicians and hair professionals.

• Respond to customer inquiries through support platform, email, and chat in a timely manner.
• Troubleshoot issues related to account setup, candidate workflows, interview configurations, and ATS integrations.
• Help customers understand how to get the most out of HeyMilo's features.

HeyMilo is a rapidly growing AI recruiting platform in North America, backed by Silicon Valley investors and trusted by staffing agencies, BPOs, and Fortune 100 companies. They automate candidate engagement, eliminate fraud, accelerate screening, and help hiring teams make better decisions.

• Provide world class customer support and produce successful outcomes for clients with pressing challenges.
• Develop an in-depth understanding of our cloud-based software to support processes and patient care.
• Facilitate the resolution of complex technical issues by way of log analysis, research, or problem recreation.

PointClickCare helps providers deliver exceptional care through its health tech solutions. As a founder-led and privately held company, they empower employees to innovate and shape the future of healthcare, serving over 30,000 provider organizations, reinvesting significantly in R&D and integrating AI tools into daily workflows.

• Provide professional technical support via WhatsApp, Email, and other channels.
• Investigate, reproduce, and resolve product-related issues.
• Partner with customers to ensure they successfully onboard and fully utilize new features.

Kegmil is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. They are on a mission to empower millions of deskless field service professionals in Southeast Asia with technology and data to supercharge their operational efficiency and service performance.

• Develop new skills and become a subject matter expert in Accela technology.
• Identify solutions for customers' most challenging technical and business questions.
• Own customer issues from start to finish.

Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging.

• Provide frontline support to customers via chat, email, zoom, and phone
• Troubleshoot and resolve common product, configuration, and usage issues
• Escalate complex or unresolved issues to L2/L3 teams with complete context

Smartsheet has helped people and teams achieve for over 20 years. They build tools that empower teams to automate the manual, uncover insights, and scale smarter.

• Reply to customer inquiries via supported communication channels
• Identify, replicate, and report validated product issues to the R&D team
• Provide outstanding service to our customers via prompt and value-adding interactions over phone, email and chat

Cision empowers individuals to make an impact, valuing voices and ideas. They are a global team that champions curiosity, collaboration, and innovation, driving meaningful contributions to brands.

• Supporting customers in discovering and using the features of our SaaS platform
• Resolving customer issues via email, chat and phone
• Actively contributing to improving customer service quality standards

We are looking for a Customer Support Specialist who genuinely cares about customers and their experience. At Autenti, great customer support is built on communication, empathy and active listening, allowing us to turn even complex situations into positive customer experiences.

• Triage and respond to customer tickets via email and Zoom
• Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
• Identify complex issues and escalate to our technical support teams as appropriate

Customer.io is a company that helps its customers connect with their audiences. They have seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale.

• Communicate with customers via email, chat, and video calls to answer questions and resolve issues.
• Learn our product inside and out to help users find solutions and make the most of key features.
• Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform.

Amplemarket is an AI-powered sales platform helping B2B companies generate more opportunities. They are a fast-growing startup backed by Y Combinator, powering sales teams at companies like Deel, Moveworks, H1, and Vanta.

• Engage with customers through Zendesk and other channels to support product questions, configuration issues, bugs, and unexpected system behavior.
• Perform initial investigation and troubleshooting by reviewing logs, audit history, debug tools, and other internal diagnostics to identify root causes where possible.
• Triage confirmed or unresolved issues to Product and Engineering, clearly documenting the customer’s problem and observed behavior, steps taken to investigate or reproduce the issue, and relevant context or artifacts.

Vesta is building the next-generation system of record to power the multi-trillion mortgage market. They believe that lenders will have to adopt a system of record platform that is modern, open, and orchestrated by best-in-class software workflows. The team values humility, empathy, self-awareness, and action.

• Respond to customer support issues and resolve them per SLAs.
• Work cross-functionally to resolve issues promptly.
• Guide customers on product benefits and enhancements.

Wayvia helps the world’s top brands stay ahead using AI, data, and innovation to shape the future of commerce. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next; they connect with their shoppers in ways that are relevant, respectful, and real.

• Provide phone support as primary communication channel, responding to inbound customer inquiries with professionalism and empathy
• Resolve customer issues or escalate to Technical Support, Accounting Support, Customer Success, and other departments as needed
• Contribute to documentation, training materials, and process improvements

Heard is an all-in-one financial solution for therapists that combines software and human support to handle bookkeeping, taxes, payroll, and more. Their mission is to help therapists be therapists by acting as their financial back office—empowering them to spend less time on business operations and more time supporting their clients.

• Provide our customers immediate support via live-chat/messaging, email, ticketing, social media, and phones.
• Leverage your deep understanding of our Internal Support Portal to address our users’ concerns quickly and accurately.
• Make recommendations for members with your deep knowledge about Forma’s product.

Forma's flexible benefits software helps companies offer competitive benefits packages while reducing costs and inefficiencies. They give employees more choice and flexibility in how they spend their benefit allowances and has helped hundreds of the world’s most admired companies.