Customer Support Specialist

What You Will Do:

• Respond to customer inquiries through Pylon (our support platform), email, and chat in a timely and helpful manner.
• Troubleshoot issues related to account setup, candidate workflows, interview configurations, and ATS integrations.
• Help customers understand how to get the most out of HeyMilo's features, including AI interviews, candidate pipelines, and reporting.

Who You Are:

• You have 1+ years of experience in customer support, client services, or a similar customer-facing role at a SaaS or technology company.
• You're familiar with applicant tracking systems and understand how recruiters use them day to day.
• You're organized, reliable, and take pride in following through on every customer interaction.

Why Join HeyMilo:

• Get in early at a company that's growing incredibly fast and making real impact in the hiring space.
• Learn about AI, recruiting technology, and enterprise SaaS from the inside.
• Work with a supportive, high-energy team that values your growth.