Source Job

UK Ireland

  • Support the transition and onboarding of new services and ensure operational readiness for BAU delivery.
  • Act as the primary customer contact and trusted advisor, managing escalations, governance, and service reviews.
  • Oversee financial management, including invoicing, budgeting, and forecasting, and drive business development within existing accounts.

Service Delivery Management Stakeholder Management Financial Management Cloud Technologies ITIL

16 jobs similar to Service Delivery Manager

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UK & Ireland

  • Lead agile delivery across one or two workstreams, adapting approaches to team and client needs.
  • Build strong client relationships and translate their needs into feasible delivery plans.
  • Optimize team culture, performance, and health while coaching other delivery managers in the community of practice.

Version 1 delivers technology and transformation solutions for global brands, with expertise across cloud, digital, and enterprise platforms. It's an award-winning, values-driven employer with 3,300+ staff and a Great Place to Work in the UK and Ireland.

UK

  • Manage project scope, goals, resources, and governance to deliver technology projects.
  • Lead RAID analysis, work plans, and progress reporting to steering groups.
  • Drive risk management, stakeholder alignment, and process improvement across the project lifecycle.

Version 1 delivers technology and transformation solutions for global brands, partnering with leaders like Microsoft, AWS, and Oracle. An award-winning employer with 3,300+ employees and £300m revenue, it's a Great Place to Work in Ireland and UK for over 10 years.

$155,000–$210,000/yr
US Unlimited PTO

  • Lead complex programs and strategic client engagements across the full software development lifecycle, advising C-level stakeholders and shaping program vision.
  • Combine program delivery leadership with consulting capability, balancing strategic, commercial, technical, and delivery priorities for measurable outcomes.
  • Drive continuous improvement of delivery methodology, governance, risk, and financial management while mentoring teams and supporting business development.

Ensono is an expert technology adviser and managed service provider enabling clients to achieve key business outcomes through cloud and mainframe solutions. It values honesty, reliability, curiosity, collaboration, and passion, empowering its diverse team of Associates to do great things.

Europe

  • Embed a product-centric, agile delivery culture and facilitate communication and alignment across teams and stakeholders.
  • Manage resource planning, allocation, and risk mitigation while establishing and maturing delivery management processes.
  • Drive Agile or Hybrid projects forward on time, to budget, and to best quality with strong stakeholder engagement.

Version 1 is a technology and transformation solutions provider trusted by global brands, with deep expertise in AWS, Microsoft, Oracle, Red Hat, OutSystems, and Snowflake. With 3300+ employees and over 30 years in business, it is an award-winning employer recognized as a Great Place to Work in Ireland and the UK, driven by core values and employee wellbeing.

Australia

  • Act as the primary point of contact for client service delivery, ensuring high-quality outcomes and strong customer relationships.
  • Lead service reviews, monitor SLAs, manage escalations, and coordinate with technical teams to resolve issues.
  • Identify improvement opportunities and drive accountability to enhance operational performance and client satisfaction.

The company is a managed services provider delivering technology solutions and IT services to clients across multiple markets. The culture is collaborative and remote-first, valuing innovation, continuous learning, flexibility, and professional growth.

US

  • Lead day-to-day operations of the Service Management organization to ensure efficient service delivery and adherence to SLAs.
  • Provide governance and oversight of the Managed Service Provider (MSP) including performance monitoring and compliance.
  • Drive service desk transformation initiatives such as automation and AI-driven solutions to improve efficiency.

A.C.Coy is an information technology services company that provides staffing and managed solutions. The organization focuses on operational excellence and client service delivery.

UK

  • Provide strategic leadership and governance for delivery operations across UK, EMEA, and APAC regions.
  • Lead and develop a global delivery organization including Directors, Managers, and Consultants.
  • Serve as senior escalation point for complex customer engagements and drive strategic initiatives.

Elite provides a cloud-native SaaS platform for law firm financial operations, unifying billing, time, and data management with embedded AI and analytics. The company has a global team across multiple countries and embraces a flexible remote work model.

UK

  • Lead ServiceNow process implementation and improvement engagements for a UK-based client.
  • Provide technical guidance to the customer and offshore development partner on SPM configurations and best practices.
  • Analyze business outcomes, recommend strategies, and build customised reports while flagging risks and issues.

US

  • Define and execute the strategic vision for Managed Services operations, driving customer satisfaction and scaling delivery.
  • Lead, mentor, and grow high-performing teams while fostering a culture of accountability and client-centricity.
  • Partner with sales and engineering to expand service offerings, representing managed services in client meetings and RFPs.

3Cloud is a managed services provider specializing in cloud solutions and operations, helping clients achieve outstanding teamwork and results. They foster a culture of experimentation, candid feedback, and accountability, building diverse and inclusive teams that care about collective growth.

$70,000–$85,000/yr
US

  • Own the end-to-end implementation lifecycle for new clients, from configuration and training through go-live.
  • Deliver Guided and Premium implementation services across ClearGov's Budgeting Suite, including paid training and workshops.
  • Drive adoption, manage client expectations, and collaborate cross-functionally to ensure long-term partnership value.

ClearGov builds a modern financial operating platform for US local governments and school districts, helping them plan, budget, report, and communicate finances. Trusted by more than 2,000 public sector organizations, ClearGov offers a collaborative, high-performing, and remote-friendly culture.

$148,000–$212,000/yr
US 3w PTO

  • Lead delivery across a portfolio of engagements, owning client relationships and financial outcomes.
  • Partner with executives to influence strategy, investment decisions, and account growth.
  • Guide delivery managers, driving governance, accountability, and capability development.

3Cloud is an Azure-focused professional services firm that helps clients transform their business through cloud migration, modernization, and innovation. The company fosters a collaborative, candid culture where team members challenge each other and focus on collective growth and client success.

Europe

  • Lead the IT Governance function, owning the operating model across Portfolio Management, Performance & Insights, and Financials & Analytics.
  • Establish enterprise-wide KPIs and reporting standards to provide leadership with reliable insights into portfolio, financial, and operational performance.
  • Drive standardization and automation of governance reporting, ensuring data quality and efficiency continuously improve across all domains and functions.

Redcare Pharmacy is Europe's No.1 e-pharmacy, powered by passionate teams and cutting-edge innovation. They strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to their vision 'Until every human has their health'.

North America

  • Lead multi-workstream services delivery for strategic customers, ensuring clarity and accountability across projects.
  • Build strong relationships with stakeholders including executives and technical teams to facilitate adoption.
  • Develop delivery methodology using agile and PM best practices, communicating plans and aligning teams on milestones.

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to deliver better software faster. Trusted by over 50% of the Fortune 100 and with more than 50 million users, GitLab maintains a high-performance culture driven by values and knowledge exchange.

$81,280–$88,900/yr
UK 7w PTO

  • Lead end-to-end implementation projects for enterprise customers, managing timelines and stakeholder alignment.
  • Guide customers through onboarding, data migration, and training while driving adoption and change management.
  • Collaborate cross-functionally with Sales, Success, Product, and Support to deliver seamless experiences.

They provide a B2B SaaS platform that helps enterprise customers optimize operations through workflow automation and AI tools. The company operates in a remote-first, globally distributed environment with a collaborative culture and a focus on employee development.

UK & Ireland

  • Own the most complex infrastructure and network issues across on-premises, AWS, Azure and hybrid environments as the final escalation point.
  • Lead the cyber security uplift programme deploying Zscaler SASE, retiring Always-On VPN and implementing Zero Trust controls.
  • Mentor Level 2 engineers, set technical standards and drive root-cause analysis.

Version 1 is a technology and transformation solutions provider trusted by global brands, partnering with Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake. An award-winning employer of over 3,300 people, it has been a Great Place to Work in the UK and Ireland for 10+ years.

Ireland Germany Spain UK Unlimited PTO

  • Build trusted advisor relationships with technical leaders and partners to integrate professional services into account strategies.
  • Design outcome-oriented proposals and custom-scoped SOWs for complex DevSecOps transformations.
  • Own the engagement lifecycle from discovery and pre-sales through scoping, staffing, and delivery transition.

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve operational efficiency. With more than 50 million registered users and over 50% of the Fortune 100 as customers, GitLab's high-performance culture embraces AI and continuous knowledge exchange.