Similar Jobs
See allDelivery Director - Project Delivery
3Cloud
US
Project Management
Azure
Client Relationship Management
Assistant Director, Global Service Delivery US Operations – Project Management
Jobgether
US
Revenue Cycle Management
Project Management
Performance Management
Manager, Technical Project Management
LastPass
Europe
Project Management
Program Management
Software Development Lifecycle
Senior Delivery Manager
Version 1
Europe
Agile Delivery
Scrum
Kanban
HR Project Delivery Manager
G-P
UK
Project Management
HR Operations
Client Relationship Management
Position Overview:
- The Senior Director leads customer delivery operations across EMEA and APAC.
- This role ensures consistent execution, operational excellence, and successful customer outcomes.
- The position is critical to maintaining high customer satisfaction and enabling scalable growth.
Responsibilities:
- Provide strategic leadership and governance for all delivery operations across UK, EMEA, and APAC.
- Lead and develop a global delivery organization, including performance management and workforce planning.
- Drive strategic initiatives to improve customer satisfaction, operational efficiency, and delivery scalability.
Qualifications:
- Bachelor's Degree in Business or Technology with 12+ years of global delivery experience.
- Proven leadership managing multi-layered, geographically distributed teams.
- Strong expertise in project/program management and delivery governance.
Benefits:
- Comprehensive Healthcare Coverage including Medical, Dental, and Vision.
- Retirement Savings Plan with Employer Contribution and Professional Development Opportunities.
- Generous Parental Leave, Wellness Initiatives, and Employee Assistance Program.
Elite
Elite provides a cloud-native SaaS platform for law firm financial operations, unifying billing, time, and data management with embedded AI and analytics. The company has a global team across multiple countries and embraces a flexible remote work model.