Delivery Manager

Project – the aim you’ll have:

• Keep managed services running at a high level under strict SLAs for clients across cloud, on-prem infrastructure, applications, and service desk.
• Act as the central escalation point, take part in transitions of new services into operations, and optimize imperfect environments.

Role – how you’ll contribute:

• Monitor SLA adherence, drive incident and problem resolution per ITIL practices, and report service performance to clients.
• Identify risks early, find optimization areas, and manage client stakeholders and team culture through coaching and mentoring.
• Plan team composition, resource allocation, and capacity across the services.

Qualifications Expectations – the experience you need:

• 5+ years in delivery, service, or project management roles with contractual SLAs.
• Hands-on experience with SLA monitoring, incident handling, and escalation management in live operational services.
• Practical knowledge of cloud and on-prem infrastructure, and leading technical teams at different seniority levels.

Additional Information:

• Flexible and remote cooperation options with international projects and global clients.
• Benefits include access to language classes, knowledge-sharing initiatives, private healthcare, life insurance, and multisport card.