Customer Success Operations and Strategy Manager

Samsara’s Customer Success (CS) team advises and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products. Samsara is looking for a Customer Success Operations and Strategy Manager to impact the industries that run our world. You will work directly with the CS Operations Manager and CS Leadership to build out best-in-class Data Analytics, Systems, and Enablement Tools to enable the CS team to provide the best experience to Samsara’s customers. You should have 8+ years of progressive data-driven, operational experience, ideally in a SaaS environment or a fast-paced management consulting role. Proven ownership and strategic oversight of critical business systems for a function’s end-to-end processes, including vendor management and roadmap development. The role requires strong business acumen, a passion for scaling organizations and streamlining operations.