Customer Care Associate - Philippines

The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels. The role involves solving tickets per week across various Remote verticals, maintaining productivity standards, while ensuring high attention to detail. As the voice and ear for users, you'll work in close collaboration with the Customer Success, cross-vertical operational teams and Sales. Remote operates asynchronously, allowing for flexible working hours and encouraging a strong life-work balance where family comes first. The company provides various benefits, including flexible PTO, 16 weeks paid parental leave, mental health support, and budgets for learning, home office, and IT equipment. Remoters are empowered to take ownership, be proactive, and default to action.