Customer Service Representative

The Customer Service Representative will be responsible for customer service support, including phone line coverage, monitoring the ticketing system, and assisting with order and return inquiries. Responsibilities also include assisting with general customer service tasks, such as voicemail monitoring. Attributes to success include adaptability, communication, customer service, dependability, and problem-solving skills. The ability to work in a dynamic environment and adjust approach is crucial, as well as the ability to manage difficult customer situations and find accurate information efficiently.