Job Description
The Client Success Manager (CSM) is a seasoned, customer-obsessed professional responsible for ensuring organizations are actively engaged, realizing value, and experiencing a smooth deployment of Big Health’s FDA-cleared treatments at scale. The CSM is accountable for renewal, expansion, and measurable clinical and financial outcomes across a strategic portfolio of customers, while contributing to the organization and refinement of internal processes and customer success playbooks that enable repeatable scale. This role requires an individual who is able to communicate simplicity in complex environments, build excellent client relationships, and leverage data to deliver for clients and to support our Go-To-Market strategy.
They bring enterprise account leadership, healthcare operating fluency, and disciplined, outcomes-oriented execution.
About Big Health
Big Health's mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions.