Act as a trusted C-suite advisor owning post-sale customer relationships to drive satisfaction and retention.
Lead high-complexity transformations in strategic accounts, aligning ServiceNow capabilities with customer business objectives.
Partner with sales and Impact teams to identify risks, opportunities, and ensure product adoption and renewals.
ServiceNow is a global market leader providing AI-enhanced cloud platform that connects people, systems, and processes to help organizations work smarter. Founded in 2004, the company serves over 8,100 customers worldwide, including 85% of the Fortune 500, with a culture focused on innovation and making the world work better.
Oversee a portfolio of customers to drive adoption and business outcomes.
Ensure technical health and maximize value from ServiceNow investments.
Resolve escalations quickly using cross-functional resources.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Serve as the focal point for customer programs and events, developing trusted advisor relationships with key decision makers.
Drive adoption of Process Mining, Platform Analytics, Automated Test Framework, upgrades, and other core platform capabilities.
Collaborate across Sales, Marketing, Customer Outcomes, and Partners to ensure customer satisfaction, retention, and value realization.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter. The company is building an AI-native culture where technology and talent are unstoppable together.
Advise client leaders and explain technical trade-offs to senior stakeholders in business terms.
Design end-to-end AI solutions covering employee experience, workflows, AI agents, and governance across HR and IT.
Define target architecture for major client programs including solution design, integration patterns, data architecture, and security model.
Cprime is an AI-first, human-centered strategic consulting partner driving enterprise innovation. Founded in 2003, it serves over 300 Fortune 500 companies globally.
Partner with HR and cross-functional stakeholders to translate business needs into functional requirements, user stories, and success criteria.
Configure and maintain ServiceNow HRSD capabilities, workflows, and employee experiences aligned with platform best practices.
Support testing, reporting, and continuous improvement to ensure stable, compliant, and user-centered HR service delivery.
Stryker is one of the world's leading medical technology companies, driven to make healthcare better. It offers innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine, and is named one of the World's Best Workplaces.
Define and evolve the multi-year product strategy for digital customer experiences across support, learning, and success.
Partner with product, engineering, design, and operations to turn complex inputs into aligned plans and decision-ready insights.
Engage directly with customers and executives, author strategy documents, and drive alignment across senior stakeholders.
ServiceNow provides an AI control tower for business reinvention, connecting AI, data, and workflows to help 85% of the Fortune 500 work smarter. The company is building an AI-native culture where technology and talent are unstoppable together.
Lead day-to-day operations of the Service Management organization to ensure efficient service delivery and adherence to SLAs.
Provide governance and oversight of the Managed Service Provider (MSP) including performance monitoring and compliance.
Drive service desk transformation initiatives such as automation and AI-driven solutions to improve efficiency.
A.C.Coy is an information technology services company that provides staffing and managed solutions. The organization focuses on operational excellence and client service delivery.
Own the most complex GAIL and Go-Live Support engagements, including large-scale enterprise deployments and high-stakes go-lives.
Set the strategic direction for GAIL tooling, infrastructure, and playbook quality standards across the entire practice.
Mentor and develop engineer talent while partnering with product and customer success on systemic improvements.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. We're building an AI-native culture where technology and talent are unstoppable together, and we're just getting started.
Lead large, complex design initiatives that influence product strategy and deliver world-class enterprise experiences.
Drive end-to-end product experiences considering user ecosystems, workflows, and design patterns.
Develop frameworks and principles to standardize cross-team work and mentor other designers.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Design and deliver scalable solutions on the ServiceNow platform, following platform architecture and development best practices.
Lead the technical design and implementation of complex integrations between ServiceNow and enterprise systems.
Implement AI-enabled solutions with a focus on Now Assist use cases and adoption.
ServiceNow is a cloud computing company that provides an AI platform for business reinvention, connecting AI, data, and workflows to help organizations work smarter. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable together.
Own a portfolio of top enterprise accounts, driving value, adoption, and renewal.
Build executive relationships and lead business reviews that tie Netomi's AI platform to outcomes.
Own renewals, forecast accuracy, and expansion discovery with Account Management.
Netomi is the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, it helps enterprises drive efficiency and deliver higher quality customer experiences.
Lead migration from legacy ITSM to an AI-native platform, owning workflows, data, and integrations.
Design frictionless service and knowledge experiences from the employee's point of view.
Set AI agent guardrails and build a repeatable ESM onboarding model for non-IT teams.
Oura makes smart rings and an app that help people understand their readiness, activity, and sleep. The quickly growing health tech company is focused on living its values and supporting employees.
Shape and lead the functional people strategy, linking talent, leadership, and culture priorities to the business plan.
Advise executive leaders on how people decisions affect risk to revenue, productivity, and margin, and influence business choices.
Lead strategic workforce planning, including headcount, spans and layers, and role design, so the organization grows efficiently.
ServiceNow is the AI control tower for business reinvention, providing an AI platform that unifies AI, data, and workflows to help 85% of the Fortune 500 work smarter and faster. The company fosters an AI-native culture where technology and talent are unstoppable together, aiming to free people from busywork.
Manage and develop a team of ~20 engineers to deliver enterprise-scale, secure, and reliable solutions.
ServiceNow provides an AI platform that helps enterprises automate workflows and drive business reinvention, serving 85% of the Fortune 500. The company fosters an AI-native culture focused on putting AI to work for people and freeing employees from busywork.
Build and operate a 1:many, lifecycle-driven Success-at-Scale program to help customers capture full value from Ketch products.
Use behavior and usage signals to trigger playbooks, business reviews, and email journeys that reduce churn risk and drive expansion.
Act as the primary contact for escalations, run health checks and trainings, and deliver one-to-many content like webinars.
Ketch provides a data permissioning platform that helps brands responsibly collect, control, and activate compliant data across their enterprise. We're a 65-person, Series B company backed by top-tier investors, with a passionate and close-knit team.
Oversee market success of ServiceNow's CRM products by supporting strategy and solution wins.
Coach account executives and specialists to identify opportunities and manage sales cycles.
Champion diversity and contribute to an open, inclusive environment while customizing responsibilities to territory needs.
ServiceNow is a global market leader providing innovative AI-enhanced cloud platform that connects people, systems, and processes for over 8,100 customers including 85% of the Fortune 500. Founded in 2004, the company fosters an inclusive culture and champions diversity and belonging.
Identify and qualify product-led partnership opportunities across the security and risk ecosystem.
Lead technical due diligence, integration architecture, and roadmap alignment through activation-ready handoff.
Drive cross-functional alignment and define success metrics to prove better-together outcomes.
ServiceNow automates workflows and provides an AI platform that connects AI, data, and workflows for business reinvention. It supports 85% of the Fortune 500 with a culture of flexibility, trust, and innovation.
Own market success for the AI Assistant portfolio, shaping narrative and ensuring deployment readiness.
Drive adoption via early access programs, customer feedback, and cross-functional field enablement.
Translate customer and market insights into prioritized requirements for inbound product teams.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with our AI platform. We're building an AI-native culture where technology and talent are unstoppable together.
Translate the global AI product roadmap into a plan for your industry or customer segment.
Partner with sales, marketing, and channel partners to launch AI products and drive adoption.
Own commercial strategy, including packaging, pricing, and deal structure to meet revenue targets.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with its AI platform. The culture is AI-native and focused on freeing people from busywork to focus on meaningful work.
Partner with initial customers to drive product value and build trusted advisor relationships with executive sponsors.
Evolve the customer onboarding strategy and collaborate cross-functionally to translate business needs into solutions.
Drive adoption, engagement, and growth by helping customers achieve transformational goals in partnership with Moveworks.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.