Lead technical direction for Facilities Management and Core Business Services, designing and deploying agentic AI solutions on the ServiceNow platform.
Partner with strategic customers to analyze needs, architect solutions, and drive adoption, ensuring measurable business outcomes.
Set solution architecture and deployment patterns, influence product strategy, and scale technical capability across the Customer Excellence Group.
ServiceNow is an AI platform company that brings together AI, data, and workflows to help businesses reinvent and work smarter. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent combine to free people from busywork.
Act as a trusted C-suite advisor owning post-sale customer relationships to drive satisfaction and retention.
Lead high-complexity transformations in strategic accounts, aligning ServiceNow capabilities with customer business objectives.
Partner with sales and Impact teams to identify risks, opportunities, and ensure product adoption and renewals.
ServiceNow is a global market leader providing AI-enhanced cloud platform that connects people, systems, and processes to help organizations work smarter. Founded in 2004, the company serves over 8,100 customers worldwide, including 85% of the Fortune 500, with a culture focused on innovation and making the world work better.
Own ServiceNow platform governance, roadmap, prioritization, delivery readiness, and value tracking.
Manage and develop a team of 4-6 ServiceNow Developers and Administrators as a hands-on player/coach.
Partner with stakeholders and vendors to align releases, metrics, risk escalation, and measurable outcomes.
Flexential provides data center, colocation, and cloud infrastructure solutions for businesses. It fosters a diverse, inclusive, and collaborative culture, emphasizing ownership, continuous improvement, and measurable outcomes.
Design and operate scaled digital customer engagement programs driving adoption, health, and gross revenue retention.
Own the digital customer journey from onboarding through renewal with scalable plays and campaigns.
Partner with CSMs, Product, and Marketing to translate customer signals into action.
ServiceNow provides an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. They foster an AI-native culture where technology and talent are unstoppable together.
Lead end-to-end planning and execution for Tier 1 and Tier 2 product launches and strategic market activations.
Orchestrate cross-functional teams across Product Marketing, Product Management, Brand, Communications, Sales Enablement, and more.
Drive executive readiness reviews, manage risks, and lead launch-day command center activities.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflows. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable together.
Assess adoption barriers and work with customers to address key concerns and obstacles.
Develop execution plans to drive continued adoption and improve overall satisfaction.
Coordinate across ServiceNow teams and escalate issues to executives as needed.
ServiceNow provides an AI platform that automates workflows and enables business reinvention, serving 85% of the Fortune 500. The company fosters an AI-native culture with a large global workforce, emphasizing innovation and collaboration.
Oversee market success of ServiceNow's Application Security products, built on the Service Management platform.
Support territory strategy and planning to improve vertical agreement and account use case targeting.
Coach account team members with foundational specialty solution area knowledge to identify opportunities.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. They are building an AI-native culture where technology and talent are unstoppable together.
Lead cross-functional Data and Analytics strategic programs, coordinating executive steerco meetings and business cadences.
Drive go-to-market readiness, NPI governance, and Product Advisory Council activities for the Data & Analytics portfolio.
Apply AI to improve program efficiency, executive decision-making, communication, and risk management.
ServiceNow provides an AI platform that connects any AI, data, and workflow to help businesses reinvent and work smarter. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.
Own the most complex GAIL and Go-Live Support engagements, including large-scale enterprise deployments and high-stakes go-lives.
Set the strategic direction for GAIL tooling, infrastructure, and playbook quality standards across the entire practice.
Mentor and develop engineer talent while partnering with product and customer success on systemic improvements.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. We're building an AI-native culture where technology and talent are unstoppable together, and we're just getting started.
Own the innovation portfolio's rhythm: milestones, coordination, status reporting, and communications to keep stakeholders looped in.
Drive pilot program management from kickoff to results, tracking success and organizing workstreams.
Shape the innovation narrative, telling the story in a way that builds momentum and confidence with leadership.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company has a large global workforce and fosters an AI-native culture where technology and talent are unstoppable together.
Own customer relationships from onboarding through expansion, building playbooks and processes in a high-ambiguity startup.
Lead onboarding and activation, driving milestones and adoption within the first 30-60 days.
Serve as the voice of the customer, translating feedback into product insights and tracking health metrics.
Sapience AI is a collective intelligence platform that helps professional communities access and share expertise scattered across CRMs, AMS platforms, and knowledge bases. It is an early-stage startup with a culture centered on trust, purpose-driven deployment, and the belief that technology should elevate people.
Own the entire post-sale relationship for enterprise accounts, from deployment through expansion, with primary responsibility for renewals.
Run structured onboarding programs, monthly technical check-ins, and executive QBRs that demonstrate ROI and identify new opportunities.
Coordinate daily with Customer Success Engineers, Product Management, Pre-Sales, Sales Architects, and Account Managers to ensure seamless customer experience.
Britive is the leader in cloud-native Privileged Access Management (PAM), purpose-built to secure access across dynamic multi-cloud environments. It is a fast-growing, mission-driven startup backed by top-tier VCs, serving security-conscious organizations including Fortune 500 companies.
Serve as the primary Gainsight administrator, owning configuration, governance, and optimization of the platform.
Partner with Customer Success leadership to design and automate customer lifecycle workflows.
Build executive dashboards and deliver insights on customer health, adoption, and renewal forecasting.
Truffle Security is a cybersecurity company focused on making secrets easier to detect, verify, and remediate across modern software environments. Trusted by organizations including NVIDIA, Chick-fil-A, and OpenAI, it is a growing company that values mentorship, equity, and psychological safety in a fully remote culture.
Drive high-complexity transformations in strategic accounts, aligning ServiceNow teams with customer objectives and governance frameworks.
Proactively identify pipeline opportunities through product road mapping and adoption analysis, providing prescriptive guidance.
Forge C-suite relationships to increase satisfaction and retention, leading strategic oversight and risk mitigation.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Own the hardest agentic escalations, resolving complex AI deployments and leading cross-functional resolution efforts.
Provide consulting-grade technical architecture for agentic solutions including multi-agent orchestration and governance.
Elevate team technical excellence by setting standards, mentoring engineers, and codifying reusable playbooks.
ServiceNow is the AI control tower for business reinvention, providing an AI platform that brings together any AI, data, and workflow. The company helps 85% of the Fortune 500 work smarter, faster, and better, with an AI-native culture where technology and talent are unstoppable.
Partner with leadership, value, account, and architecture teams to align customer engagements with business objectives and revenue opportunities.
Plan and co-deliver design thinking workshops with customers and account teams, uncovering current-state realities and co-creating AI-native solutions.
Translate co-created narratives into tangible experiences, amplify customer wins, and inform product strategy through compelling stories and artifacts.
ServiceNow is an AI platform company that helps organizations unify any AI, data, and workflows to drive business reinvention. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent collaborate to put AI to work for people.
Manage client accounts to grow KPIs, embed our solutions, and drive renewals and expansions.
Deliver complex technical integrations, strategic success plans, and quarterly business reviews.
Coach and support CSMs, partnering with sales and technology teams to unlock growth opportunities.
NICE Ltd. provides software products that help global businesses deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE serves 25,000+ enterprises including 85 of the Fortune 100, and is known for an ambitious, high-performance culture that challenges limits and plays to win.
Own the strategy, roadmap, and calendar for digital customer success programs across the entire lifecycle.
Design and build automated journeys in Gainsight, including email campaigns and in-app messages.
Analyze engagement data to identify gaps, report performance, and deliver recommendations to leadership.
6sense is an industry-leading technology company that helps organizations multiply growth, retention, and efficiency through AI-powered insights. Its culture emphasizes passion, purpose, and belonging, with employees encouraged to take risks, own outcomes, and create value for customers.
Own a portfolio of top enterprise accounts, driving value, adoption, and renewal.
Build executive relationships and lead business reviews that tie Netomi's AI platform to outcomes.
Own renewals, forecast accuracy, and expansion discovery with Account Management.
Netomi is the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, it helps enterprises drive efficiency and deliver higher quality customer experiences.
Monitor project progress, identify and mitigate risks, and provide timely status updates to client and senior management.
Manage ServiceNow projects from initiation to completion using Scrum-based Agile methodology, ensuring adherence to timelines and budgets.
Serve as primary point of contact for technical aspects of the ServiceNow platform and support planning across multiple modules.
NetImpact Strategies is a trusted advisor driving digital transformation for the Federal Government, solving complex problems with innovation and agility. The company has been recognized as a Top Work Place by The Washington Post multiple years, fostering a dynamic and collaborative culture.