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The Role:
- You thrive at the intersection of human needs and AI-driven business impact.
- You're a self-motivated leader and hands-on maker who excels in ambiguous, highly collaborative environments.
What You'll Do:
- Facilitate discovery and design workshops with customers and account teams.
- Synthesize and co-create future-state solutions with customers and internal stakeholders.
- Build the narrative and publish engagement stories that amplify customer wins.
Qualifications:
- 8+ years of Service Design experience and 5+ years of ServiceNow platform experience.
- Experience in Solution Sales and customer-facing workshops.
- Strong storytelling, communication design, and familiarity with Figma, Zoom whiteboard, and Claude.
ServiceNow
ServiceNow is an AI platform company that helps organizations unify any AI, data, and workflows to drive business reinvention. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent collaborate to put AI to work for people.