Manager, Product Design, Customer & Partner Experience

Role Overview:

• This position within Customer & Partner Experience designs ServiceNow digital experiences for customers and partners to learn, adopt, support, and maximize value.
• ServiceNow University is the learning platform delivering on-demand courses, guided paths, and certifications, and this role is a hands-on player/coach.

Responsibilities:

• Lead, mentor, and inspire a team of UX designers, setting clear goals and priorities aligned with product vision and company strategy.
• Ensure effective collaboration between designers, product managers, engineers, and researchers.
• Oversee the team’s use of Design Systems and promote knowledge sharing across distributed design teams.

Qualifications:

• 3+ years managing people and 8+ years in UX/Interaction Design.
• Experience integrating AI into work processes and strong skills in Enterprise Design.
• BA/BS degree in Design, HCI, or equivalent plus complete product development lifecycle experience.

Additional Information:

• Base pay range of $149,800 - $262,200 plus equity, variable/incentive compensation, and benefits.
• Work personas include flexible or remote categories with flexibility and trust.
• Equal opportunity employer with accommodations for applicants.