Source Job

North America

  • Lead, mentor, and inspire a team of UX designers fostering a collaborative, innovative, and high-performance design culture.
  • Guide designers through the full product lifecycle from research and ideation to prototyping, testing, and delivery, promoting best practices in UX design.
  • Collaborate cross-functionally with product management and engineering to deliver cohesive, user-centered solutions and articulate the UX vision to executives.

UX Design Interaction Design AI Integration Team Leadership

20 jobs similar to Manager, Product Design, Customer & Partner Experience

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APAC

  • Lead and manage a team of 8-10 designers to deliver great UX for enterprise products.
  • Oversee a portfolio of products, mentoring managers and driving design strategy across the ecosystem.
  • Work closely with Product and Engineering to define roadmaps and ensure unified experiences across platforms.

ServiceNow is an AI control tower for business reinvention, bringing together any AI, data, and workflows to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.

North America Unlimited PTO

  • Lead the design vision and team redefining IT Service Management for the AI era.
  • Champion a design culture rooted in trust, craft excellence, and extreme ownership.
  • Mentor and develop a 20+ person design team across Incident, Problem, and Change Management pillars.

ServiceNow provides an AI platform for business reinvention, serving 85% of the Fortune 500. The company fosters an AI-native culture focused on putting AI to work for people.

US Unlimited PTO

  • Hire, develop, coach, and mentor a high-performing product design team, establishing clear expectations and supporting growth.
  • Lead significant design initiatives from vision and strategy through execution, ensuring solutions address customer and business needs.
  • Establish lean design standards, processes, and practices that enable teams to move quickly without compromising quality.

Our partner is a fast-moving SaaS company focused on solving complex problems across back-office experiences. They foster a collaborative, low-ego design culture built around experimentation, continuous learning, and measurable customer impact.

APAC

  • Lead the UX research roadmap for Security and Risk Workflows, prioritizing high-impact initiatives that drive product and business outcomes.
  • Build strong cross-functional relationships with PM, Design, and Engineering to translate research insights into decisions.
  • Establish research quality standards and leverage AI capabilities to enhance team efficiency and innovation.

ServiceNow provides an AI platform that automates workflows, helping 85% of the Fortune 500 improve business operations. With a global Experience Team of over 800 UX professionals and a UXRI organization of 130+ researchers, they foster a culture of innovation and psychological safety.

United States

  • Lead a team of 8-12 product designers focused on AI-powered workflows across Product and Revenue lines.
  • Manage design execution for communication, messaging, and automation experiences that power customer engagement.
  • Partner with product, engineering, and data teams to shape roadmaps and improve product outcomes.

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment rooted in creativity, collaboration, and impact.

$291,250–$338,750/yr
US Unlimited PTO

  • Lead and evolve a bold, user-centered vision for design and UX across the product portfolio, driving AI-forward strategy.
  • Build, mentor, and grow a team of senior design leaders, and scale the organization in alignment with company growth.
  • Own key metrics tying design and AI initiatives to user satisfaction, adoption, and revenue outcomes.

Smartsheet empowers teams to manage work seamlessly and scale solutions, now uniting human teams with AI agents. They have been in business for over 20 years and foster a culture of innovation, collaboration, and impact.

$228,700–$285,900/yr
US Canada

  • Define and evolve Mercury's interaction philosophy, focusing on AI-native, conversational, and adaptive experiences.
  • Lead, coach, and develop a team of product designers to produce exceptional work and take creative risks.
  • Shape product strategy alongside Product and Engineering, bringing design into ambiguous problems early.

Mercury is a fintech company that provides banking services through partnerships with FDIC-insured banks. The design organization consists of 40+ people who love solving complex problems and are passionate about cultivating and inspiring one another.

$320,000–$365,000/yr
US Unlimited PTO

  • Lead the design strategy and rebuild the operating model for AI-native, codebase-anchored design.
  • Drive B2B design excellence for complex enterprise workflows with WCAG 2.2 accessibility.
  • Hire and build a team of designers who are AI builders and set a culture of direct, kind feedback.

SecurityScorecard is the global leader in cybersecurity ratings, operating in 64 countries. With over 12 million companies continuously rated and a culture recognized as a 'Best Workplace' by Inc Magazine, the company is funded by world-class investors and listed among the World's Most Innovative Companies by Fast Company.

North America Canada

  • Lead large cross-product initiatives designing AI-native security experiences.
  • Drive end-to-end user experience and design frameworks for strategic initiatives.
  • Provide strategic direction and leadership for multidisciplinary teams.

ServiceNow provides an AI control tower platform for business reinvention, helping 85% of the Fortune 500 work smarter. With a focus on AI-native culture, they empower employees to make a meaningful impact.

$221,200–$387,100/yr
North America

  • Lead the Measurement & Modeling team within the UX Research & Insights organization to drive strategic product decisions through data and insights.
  • Define measurement strategies for product spaces, establishing metrics linking product quality and user experience to company outcomes.
  • Build and mentor a high-performing team of researchers, data scientists, and analysts while fostering a culture of innovation and psychological safety.

ServiceNow provides an AI control tower for business reinvention, helping organizations automate workflows and improve productivity. They serve 85% of the Fortune 500 and have a global Experience Team of over 800 UX professionals, fostering a culture of innovation and psychological safety.

$190,900–$334,100/yr
North America Unlimited PTO

  • Lead the design lifecycle from discovery through validation, leveraging customer-centered research techniques to address complex product problems.
  • Collaborate with product managers and designers to provide strategic recommendations that influence decision-making and product direction.
  • Mentor team members and champion the UX research discipline across the organization.

ServiceNow is the AI control tower for business reinvention, providing an AI platform that integrates AI, data, and workflows to help 85% of the Fortune 500 work smarter and faster. The company fosters an AI-native culture where technology and talent combine.

US

  • Lead a high-performing team to design and deliver innovative, scalable learning experiences for Zscaler's GTM organization.
  • Define and evolve the learning and experience design strategy and operating model to drive measurable impact on business OKRs.
  • Oversee the entire learning lifecycle, from intake and prioritization to measurement and continuous improvement.

Zscaler accelerates digital transformation with cloud security, protecting thousands of customers from cyberattacks. With a global presence and a culture of ownership and innovation, the company is committed to an AI-native future.

US

  • Define and lead UX strategies to translate complex business and customer needs into intuitive digital experiences.
  • Partner with senior stakeholders to guide multidisciplinary teams from discovery through implementation.
  • Champion inclusive and accessible design, ensuring experiences meet usability, brand, and quality standards.

Bounteous is a global AI services firm where agentic engineering and human experience converge to deliver transformative business outcomes. With more than 5,000 team members worldwide and backed by New Mountain Capital, it fosters a collaborative and innovative culture focused on AI-driven products and platforms.

$221,200–$387,100/yr
North America

  • Shape design strategy for SalesCRM alongside product and engineering leadership
  • Own end-to-end design for complex product areas including CPQ
  • Design with and for AI: conversational interfaces, agentic experiences

ServiceNow is an AI platform that automates workflows and helps businesses work smarter and faster. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable.

Canada 7w PTO

  • Lead the end-to-end product experience for an AI-powered consumer product, covering acquisition, onboarding, engagement, retention, and monetization.
  • Establish a unified design direction spanning UX, UI, visual identity, animation, and UX writing, and maintain scalable design systems.
  • Drive measurable business outcomes through design, using experimentation and data-informed decisions to improve conversion, retention, and lifetime value.

Our partner is a high-growth AI startup developing an AI-powered consumer product. They are building a multidisciplinary design team and emphasize data-driven decision making.

$135,000–$163,000/yr
US Unlimited PTO

  • Lead complex design initiatives across enterprise tools and consumer apps, applying systems thinking and AI integration.
  • Define and implement scalable design systems and components to ensure consistency and accessibility.
  • Mentor designers and drive research-informed decisions, leveraging AI tools to accelerate discovery.

HopSkipDrive is a leader in safe, fast, and simple supplemental student transportation, connecting kids to highly-vetted caregivers through a marketplace. They are a Series D company that has raised $100M, with over five million rides facilitated, and a culture that integrates AI into daily work.

$170,000–$180,000/yr
US Unlimited PTO

  • Lead content and user experience, reporting to the VP of Product and managing a team of 4-6 across product domains and strategic initiatives.
  • Work in the 'Product Trio' model, embedding into leadership structures to drive strategic design direction.
  • Partner with Customer Success, Implementation, and Data leaders to ensure experiences meet the needs of all stakeholders.

Second Nature builds the world's first Resident Experience Platform that makes renting effortless for residents, property managers, and investors. They are a remote-first company with over 300 passionate employees, fostering a culture of diversity, inclusion, and continuous growth.

North America

  • Represent customer needs across the product lifecycle from discovery to adoption.\n- Apply and adapt research techniques to specific project needs.\n- Partner with Product Managers and Designers to influence product strategy and validate designs through usability testing.

ServiceNow provides an AI-powered platform for business reinvention, helping organizations work smarter with AI. They are a large company serving 85% of the Fortune 500, with a culture focused on AI-native innovation and employee empowerment.

US

  • Own end-to-end design for product areas, from problem framing through delivery.
  • Partner with Product and Engineering to shape AI-assisted workflows.
  • Evolve Consilio's design system and set standards for accessibility.

We build eDiscovery and legal technology solutions used by legal teams at major organizations. Our internal design team is small and growing, and we value ownership, collaboration, and high-stakes problem-solving.

$145,000–$175,000/yr
US Unlimited PTO

  • Lead complex design work for consumer experiences across web and mobile, from problem framing to shipping.
  • Partner closely with UX team and cross-functional partners to deliver cohesive, efficient digital experiences.
  • Champion a user-centered approach balancing user needs, business goals, and technical feasibility.

Teladoc Health is a virtual care company that helps millions of people live healthier lives through innovative technology. It fosters a high-performance, collaborative culture focused on transforming healthcare and empowering growth.