Sr. Staff UX Researcher, AI Control Tower
Benefits
Unlimited PTO
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Role Overview:
- Lead user research for complex AI products, driving the design lifecycle from discovery to validation.
- Partner with product managers and designers to shape strategic decisions based on customer insights.
Qualifications:
- 10+ years experience applying customer-centered research techniques to product definition.
- Expertise in quantitative and qualitative methods, including usability evaluation and survey design.
Benefits:
- Competitive base salary and equity compensation.
- Comprehensive health plans, 401(k) match, and flexible time away.
- Family leave programs and charitable donation matching.
ServiceNow
ServiceNow is the AI control tower for business reinvention, providing an AI platform that integrates AI, data, and workflows to help 85% of the Fortune 500 work smarter and faster. The company fosters an AI-native culture where technology and talent combine.