Drive high-complexity transformations in strategic accounts, aligning ServiceNow teams with customer objectives and governance frameworks.
Proactively identify pipeline opportunities through product road mapping and adoption analysis, providing prescriptive guidance.
Forge C-suite relationships to increase satisfaction and retention, leading strategic oversight and risk mitigation.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Drive post-sales success by aligning ServiceNow offerings with customer goals and fostering C-level relationships.
Collaborate with Account Executives to create integrated pre- and post-sales strategies for long-term customer value.
Mitigate risks, drive value realization, and meet KPIs such as adoption, renewals, and customer satisfaction.
ServiceNow is the AI control tower for business reinvention, providing an AI platform that brings together any AI, data, and workflow. The company helps 85% of the Fortune 500® work smarter and serves a global customer base. It is an AI-native culture with a focus on technology and talent.
Assess adoption barriers and work with customers to address key concerns and obstacles.
Develop execution plans to drive continued adoption and improve overall satisfaction.
Coordinate across ServiceNow teams and escalate issues to executives as needed.
ServiceNow provides an AI platform that automates workflows and enables business reinvention, serving 85% of the Fortune 500. The company fosters an AI-native culture with a large global workforce, emphasizing innovation and collaboration.
Own the full post-sales lifecycle from onboarding through managed services, expansion, and renewal.
Serve as a strategic advisor, driving adoption, account health, and measurable business outcomes.
Lead AI enablement and workflow automation, deploying ClickUp AI agents tied to customer KPIs.
ClickUp is building an AI-native workspace that unifies tasks, docs, chat, calendar, and search. The company is AI-first, expects every team member to use AI daily, and evaluates AI fluency in its hiring process.
Design and operate scaled digital customer engagement programs driving adoption, health, and gross revenue retention.
Own the digital customer journey from onboarding through renewal with scalable plays and campaigns.
Partner with CSMs, Product, and Marketing to translate customer signals into action.
ServiceNow provides an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. They foster an AI-native culture where technology and talent are unstoppable together.
Strategically manage a customer portfolio, driving adoption, retention, renewals, and expansion.
Lead executive business reviews with VP and C-suite stakeholders and own complex negotiations.
Leverage AI-assisted workflows, mentor peers, and contribute to team best practices.
1Password provides enterprise password management and Unified Access Management for modern teams and AI. They have surpassed $400M ARR, serve 180,000 businesses, and foster a fast-paced, collaborative, feedback-driven culture.
Serve as the primary Customer Success partner for high-value, strategically important customers, building trusted relationships and driving value realization.
Monitor account health, adoption, and risks using data and customer insights to develop retention and growth strategies.
Collaborate cross-functionally with Sales, Support, and Product teams to coordinate complex customer engagements and identify expansion opportunities.
Agiloft is the most trusted global leader in data-first contract lifecycle management (CLM) software, helping organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts. The company is a growing, vibrant, and successful organization with nearly 100% customer satisfaction and 97% annual renewal rate, fostering an inclusive culture with employee resource groups and a focus on work-life balance.
Engage with C-Suite Executives to articulate breakthrough security and risk outcomes on the NOW platform.
Partner with CROs and CISOs to develop enterprise cybersecurity and governance transformation strategies.
Drive prospect pipelines by hosting CXO risk and security roundtables and delivering industry keynotes.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. We are building an AI-native culture where technology and talent are unstoppable together.
Lead technical direction for Facilities Management and Core Business Services, designing and deploying agentic AI solutions on the ServiceNow platform.
Partner with strategic customers to analyze needs, architect solutions, and drive adoption, ensuring measurable business outcomes.
Set solution architecture and deployment patterns, influence product strategy, and scale technical capability across the Customer Excellence Group.
ServiceNow is an AI platform company that brings together AI, data, and workflows to help businesses reinvent and work smarter. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent combine to free people from busywork.
Oversee market success of ServiceNow's Application Security products, built on the Service Management platform.
Support territory strategy and planning to improve vertical agreement and account use case targeting.
Coach account team members with foundational specialty solution area knowledge to identify opportunities.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. They are building an AI-native culture where technology and talent are unstoppable together.
Develop and execute strategic success plans aligned with customer business objectives to drive retention and growth.
Build and nurture relationships with C-level executives, IT, and operational leaders to drive adoption and advocacy.
Leverage customer data to identify expansion opportunities and collaborate with Sales on upsells and cross-sells.
Connecteam is the leading platform for managing deskless teams, bringing daily operations and team communication into one intuitive app. Trusted by over 80,000 businesses and backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding with a supportive, caring culture.
Own customer relationships from onboarding through expansion, building playbooks and processes in a high-ambiguity startup.
Lead onboarding and activation, driving milestones and adoption within the first 30-60 days.
Serve as the voice of the customer, translating feedback into product insights and tracking health metrics.
Sapience AI is a collective intelligence platform that helps professional communities access and share expertise scattered across CRMs, AMS platforms, and knowledge bases. It is an early-stage startup with a culture centered on trust, purpose-driven deployment, and the belief that technology should elevate people.
Lead Hello Heart's strategic accounts with end-to-end ownership of client lifecycle for Fortune 500 clients, including adoption, retention, and growth.
Build C-Suite relationships, influence senior stakeholders, and present the Hello Heart value proposition.
Own renewals, revenue retention, and growth while using AI tools to improve productivity and workflows.
Hello Heart is an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen. They serve over 80% of large U.S. health plans and hundreds of employers, with a positive, diverse, and supportive culture.
Lead a global team of 100+ across the US, India, UK, Mexico & Brazil to transform customer interactions into a data-driven engine for retention and growth.
Drive AI-first operational models, automating workflows and personalizing customer engagement at scale.
Own Net Retention Rate, NPS, and CSAT metrics while bridging customer insights with product roadmaps.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce through identity, device, and access management. The company has teams in 15+ countries and a remote-first culture that values connection and innovative thinking.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Partner with leadership, value, account, and architecture teams to align customer engagements with business objectives and revenue opportunities.
Plan and co-deliver design thinking workshops with customers and account teams, uncovering current-state realities and co-creating AI-native solutions.
Translate co-created narratives into tangible experiences, amplify customer wins, and inform product strategy through compelling stories and artifacts.
ServiceNow is an AI platform company that helps organizations unify any AI, data, and workflows to drive business reinvention. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent collaborate to put AI to work for people.
Drive measurable value realization within the first 90 days post-sale and own renewal and expansion strategy for your portfolio.
Develop multi-threaded relationships across decision-makers and create structured success plans tied to customer KPIs.
Proactively identify churn indicators through behavioral data and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently. They are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.
Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
Build multi-threaded relationships with executives and decision makers to align on business outcomes.
Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.
Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.
Own a portfolio of Enterprise accounts as the primary relationship steward, building proactive, outcome-driven strategies that deliver measurable value and drive retention and expansion.
Develop SMART goals collaboratively with customers, track progress rigorously, and demonstrate the quantified impact of the Conga platform on their business.
Align closely with Sales counterparts to drive shared account strategy, identify risks early, and co-create mitigation plans that protect the relationship and revenue.
Conga aligns commercial operations so companies run as connected, smarter businesses by unifying pricing, quoting, contracting, rebates, and communications. With over 10,000 customers worldwide—including more than 50% of the Fortune 100®—Conga fosters a community where colleagues can innovate and grow, with every voice heard.
Drive CRM pipeline growth through volume, velocity, and conversion across strategic accounts.
Partner with sales, product, marketing, and top partners to align CRM go-to-market plans globally.
Act as a strategic advisor to customers and internal teams, embedding CRM expertise and AI-enabled practices.
ServiceNow is an AI platform company that connects AI, data, and workflows to help businesses reinvent how they work. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable together.