Principal Product Success Architect
Benefits
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Role:
- Bridges technical delivery and program strategy on the GAIL Core Team.
- Leads the hardest deployments and escalations while shaping program evolution.
Responsibilities:
- Owns complex escalated engagements and drives systemic improvements.
- Builds next-generation tooling and evolves the GAIL playbook.
Qualifications:
- 8+ years of software engineering experience with enterprise product and field delivery.
- Expert-level JavaScript plus Java, Python; strong AI/GenAI deployment skills.
- Proven mentoring, communication, and strategic influence.
ServiceNow
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. We're building an AI-native culture where technology and talent are unstoppable together, and we're just getting started.