Act as a trusted C-suite advisor owning post-sale customer relationships to drive satisfaction and retention.
Lead high-complexity transformations in strategic accounts, aligning ServiceNow capabilities with customer business objectives.
Partner with sales and Impact teams to identify risks, opportunities, and ensure product adoption and renewals.
ServiceNow is a global market leader providing AI-enhanced cloud platform that connects people, systems, and processes to help organizations work smarter. Founded in 2004, the company serves over 8,100 customers worldwide, including 85% of the Fortune 500, with a culture focused on innovation and making the world work better.
Partner with initial customers to drive product value and build trusted advisor relationships with executive sponsors.
Evolve the customer onboarding strategy and collaborate cross-functionally to translate business needs into solutions.
Drive adoption, engagement, and growth by helping customers achieve transformational goals in partnership with Moveworks.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Serve as the focal point for customer programs and events, developing trusted advisor relationships with key decision makers.
Drive adoption of Process Mining, Platform Analytics, Automated Test Framework, upgrades, and other core platform capabilities.
Collaborate across Sales, Marketing, Customer Outcomes, and Partners to ensure customer satisfaction, retention, and value realization.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter. The company is building an AI-native culture where technology and talent are unstoppable together.
Own customer onboarding and adoption of Stratusphere, driving trust and measurable value.
Partner with customers, PE sponsors, and internal teams to accelerate savings approvals and reduce friction.
Bring structured field insights back to Product and use AI tools to scale customer success motions.
StratusGrid builds Stratusphere, a multi-agent platform that turns cloud complexity into measurable outcomes. It is a remote-first team of builders and operators focused on trustworthy automation and real business impact.
Own renewal, forecasting, and account health for Webflow’s most strategic Enterprise customers.
Build trusted relationships from exec sponsors to hands-on users and guide customers through every stage of their Webflow journey.
Lead AI discovery workshops and pilots, turning usage patterns into adoption plans and expansion opportunities.
Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences. It's a fast-moving, privately held company that values grit, craft, quality, and lasting customer trust.
Own end-to-end onboarding, integration, launch, and ongoing success management for B2B customers.
Manage customer relationships, collaborate with sales, and use AI to automate workflows and improve response times.
Build scalable CS processes, analyze performance data, and drive engagement and customer outcomes.
They provide a B2B loyalty and partner platform, helping businesses maximize value through AI-powered customer success workflows. The company is a growing international startup with an AI-first culture, seeking its first dedicated customer success hire.
Build and operate a 1:many, lifecycle-driven Success-at-Scale program to help customers capture full value from Ketch products.
Use behavior and usage signals to trigger playbooks, business reviews, and email journeys that reduce churn risk and drive expansion.
Act as the primary contact for escalations, run health checks and trainings, and deliver one-to-many content like webinars.
Ketch provides a data permissioning platform that helps brands responsibly collect, control, and activate compliant data across their enterprise. We're a 65-person, Series B company backed by top-tier investors, with a passionate and close-knit team.
Own customer relationships from onboarding through expansion, building playbooks and processes in a high-ambiguity startup.
Lead onboarding and activation, driving milestones and adoption within the first 30-60 days.
Serve as the voice of the customer, translating feedback into product insights and tracking health metrics.
Sapience AI is a collective intelligence platform that helps professional communities access and share expertise scattered across CRMs, AMS platforms, and knowledge bases. It is an early-stage startup with a culture centered on trust, purpose-driven deployment, and the belief that technology should elevate people.
Own end-to-end customer success for enterprise security customers, driving onboarding, adoption, renewal, and expansion.
Lead a global CS organization across US and India, setting strategy, playbooks, and operational rigor to improve GRR and NRR.
Apply an AI-first mindset to proactively engage customers, accelerate adoption, and uncover growth opportunities.
ArmorCode is a security platform that helps enterprises unify and prioritize risk, using AI agents to drive remediation at machine speed. It is a global scale-up with a collaborative, 5H-values culture serving large enterprises like Visa and PayPal.
Own success and health for a portfolio of Automotive customers, driving adoption and mitigating churn.
Partner with customers to maximize value, identify upsell and cross-sell opportunities, and secure renewals.
Act as a trusted advisor and customer advocate, conducting check-ins and solving challenges proactively.
Podium brings AI Employees to local businesses to turn every conversation into revenue. Trusted by 60,000+ businesses, Podium has crossed $100M in AI Agent ARR and deploys 10,000 AI employees, with a culture focused on growth and high standards.
Manage customer health and retention, developing strategies to save at-risk accounts and ensure satisfaction.
Lead customer expansion and margin opportunities by coordinating internal teams for smooth, on-time transitions.
Perform retention risk and off-boarding activities while acting as a bridge between customers and operations.
RoadRunner accelerates the road to Zero Waste by using technology and data to modernize waste and recycling operations. Since 2014, we've helped thousands of locations save 10-20% on waste bills, and our people-first culture is recognized by awards and positive employee reviews.
Lead and grow the Source CS team, building a culture of experimentation and shared learning.
Manage strategic Source accounts, driving retention and expansion through renewals, forecasting, and account health.
Turn Source use cases into results by leading discovery workshops, pilots, and agent building.
Webflow is the agentic web marketing platform that helps organizations build, manage, and optimize high-performing web experiences. The company values grit, speed, and craft, fostering a culture of innovation and customer trust.
Manage client accounts to grow KPIs, embed our solutions, and drive renewals and expansions.
Deliver complex technical integrations, strategic success plans, and quarterly business reviews.
Coach and support CSMs, partnering with sales and technology teams to unlock growth opportunities.
NICE Ltd. provides software products that help global businesses deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE serves 25,000+ enterprises including 85 of the Fortune 100, and is known for an ambitious, high-performance culture that challenges limits and plays to win.
Manage a portfolio of commercial and mid-market accounts, owning product adoption, account health, and renewal coordination.
Build trusted relationships and success plans tied to customer goals, while leading adoption check-ins and quantifying value.
Partner with Account Executives, Support, and Product to resolve escalations and translate customer feedback into actionable insights.
Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Its technology is informed by over 8 billion real-world interactions annually, protected by 300+ patents, and backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
Own a book of 50–70 SMB accounts from kickoff through renewal, driving adoption and retention.
Serve as first responder for all inbound customer questions via Slack and ticketing system, triaging and resolving issues.
Contribute to knowledge management by creating documentation, playbooks, and help center content.
Suger helps revenue teams sell more effectively by simplifying cloud marketplace workflows. They have a flat, fast-moving culture with ~70 employees across SF and Vancouver, backed by leading VCs.
Manage a portfolio of commercial and digital native accounts, owning account plans, touchpoints, usage monitoring, QBRs, and renewals.
Conduct discovery with customers' AI/ML teams, demonstrate Arize's platform, and propose tailored solutions.
Collaborate with technical teams and executives to drive adoption, convert pilots into deployments, and advocate for customer needs.
Arize AI is the leading AI and agent engineering observability and evaluation platform, helping teams monitor, troubleshoot, and optimize AI systems in production. They serve 150+ leading enterprises and Fortune 500 companies, and are a remote-first company focused on making AI work for people.
Own strategic customer relationships after the sale, build onboarding playbooks and account health scoring, and lead a small customer success team.
Identify renewal risks at least 120 days in advance, partner with Sales on renewals and expansions, and run quarterly business reviews.
Manage escalations, coordinate cross-functional resolutions, and bring customer and vendor insights to Product and Engineering.
Our client is a SaaS company that powers branded vendor marketplaces for banks, venture capital firms, private equity firms, and business communities. They are a high-growth vendor management startup with a small, collaborative team offering direct leadership access and room to grow.
Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
Build multi-threaded relationships with executives and decision makers to align on business outcomes.
Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.
Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.
Lead the development and optimization of the Customer Success service portfolio across Professional Services, Technical Success, and Support.
Audit and assess existing offerings, establish governance frameworks, and define performance metrics to track adoption.
Collaborate across departments and analyze data to drive continuous improvement and align services with customer needs.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It uses AI to ensure fair and efficient recruitment, with human judgment in final hiring decisions.
Manage a portfolio of enterprise accounts to drive adoption, value realization, and long-term retention throughout the customer lifecycle.
Build strategic success plans, conduct Executive Business Reviews, and monitor KPIs to ensure customers achieve measurable value from Quest solutions.
Collaborate with sales, support, product, and renewals teams while surfacing qualified leads and acting as an escalation point for high-impact issues.
Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies, including 90% of the Fortune 500, trust Quest to solve their most critical IT challenges, and the company fosters an employee-first, inclusive culture.