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About the Role:
- Principal Customer Success Portfolio Manager role, remote in the US.
- Shape and optimize a global Customer Success service portfolio.
- Work in a technology-driven environment with AI-driven solutions.
Accountabilities:
- Lead development and optimization of service offerings across Professional Services, Technical Success, and Support.
- Audit and assess portfolio items, establish governance frameworks and performance metrics.
- Collaborate across departments to align priorities and drive continuous improvement.
Requirements:
- Bachelor's degree and 8+ years in portfolio/program management or customer success.
- Foundational AI/ML knowledge and experience with AI-driven solutions.
- Strong analytical, collaboration, and execution skills.
Benefits:
- Base salary range $150,500–$215,000 USD.
- Comprehensive health plan, PTO, parental leave, retirement savings.
- Remote work within the United States, education reimbursement, and perks.
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