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Role Overview:
- Operate as an overlay enablement and adoption strategist across regional Customer Success teams.
- Focus on AI-powered products from GA to sustained operations.
Key Responsibilities:
- Deliver AI coaching and assist clients in configuring AI to reflect their industry.
- Monitor adoption metrics and partner with CSMs to maintain usage health.
- Lead adoption recovery strategies and provide feedback to product teams.
Qualifications:
- 5+ years in customer-facing or operational roles.
- Solid understanding of manufacturing/supply chain workflows and AI concepts.
- Exceptional presentation and data analysis skills.
Additional Information:
- Remote role based in the UK or US with up to 25% travel.
- Flexible hours and occasional international travel.
QAD
QAD is a software company that provides an intelligent, adaptive platform for manufacturing and supply chain operations. It is a virtual-first company focused on connecting people, processes, and data to improve productivity and resilience.