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Role Overview:
- Act as a customer advocate, guiding customers to achieve business outcomes.
- Bring ServiceNow best practices and innovations to help customers meet goals.
Key Responsibilities:
- Own customer outcomes, understand needs, and ensure technical health.
- Drive adoption using Success Plays and promote customer success stories.
- Resolve escalated issues quickly with company-wide resources.
Qualifications:
- 5+ years in customer professional services; AI integration experience.
- Strong analysis, problem-solving, and collaborative skills.
- ServiceNow certifications are a plus.
Work Environment:
- Flexible or remote work persona within AMS - North America and Canada.
- Equal opportunity employer with inclusive culture.
ServiceNow
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.