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Role Overview:
- Serve as highest tier HR Service Delivery product expert.
- Lead strategic HRSD customers on adopting innovation and ensuring value.
- Partner with product teams to influence roadmap and amplify customer voice.
Key Responsibilities:
- Drive resolution of complex, high-impact global customer situations.
- Develop strategies to reduce time-to-value for CBS and HRSD suites.
- Manage advanced escalations and at-risk account recovery.
Qualifications & Impact:
- Minimum 5 years ServiceNow experience, 3 in customer-facing HRSD role.
- Strong platform knowledge and ability to lead cross-functional programs.
- Focus on AI-driven innovation and customer value realization.
Servicenow
ServiceNow is an AI control tower for business reinvention, enabling 85% of the Fortune 500 to work smarter with their AI platform. They foster an AI-native culture with unstoppable technology and talent, and are just getting started.