Own enterprise launches from kickoff to go-live, turning brand goals into tailored launch plans across Reviews, Loyalty, Referrals, Quizzes, and Surveys.
Advise brands on setup, data migration, theme customization, and integrations with Shopify, Klaviyo, TikTok Shop, Google, Meta, and Attentive.
Partner with Sales, Solutions Engineering, Support, and Customer Success to ensure smooth handoffs and flag growth opportunities.
Okendo is a customer marketing platform that helps Shopify brands grow faster by cultivating brand advocacy and maximizing lifetime value. Trusted by 19,000+ Shopify brands, our unified suite of Reviews, Referrals, Quizzes, Loyalty, and Surveys turns one-time shoppers into revenue-driving Superfans.
Research and identify new marketplace supplier candidates, conduct outreach, and manage early-stage relationships through qualification.
Own the end-to-end onboarding process for approved suppliers, including technical feed setup, training, and go-live milestones.
Monitor marketplace performance, maintain SOPs, and collaborate cross-functionally to resolve operational issues and improve catalog quality.
SupplyHouse.com is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004. The culture is people-first, community-driven, and empowers every team member through core values of Generosity, Respect, Innovation, Teamwork, and GRIT.
Own end-to-end onboarding for new OnBoard customers, configuring the platform to meet defined requirements.
Deliver admin and end-user training to ensure confidence and product adoption at launch.
Manage onboarding project plans, timelines, and stakeholder coordination across multiple concurrent engagements.
OnBoard provides board management software that helps boards function at a higher level for organizations worldwide. Serving over 5,000 organizations and 12,000 boards across 60 countries, the company fosters a fun, philanthropic, and inclusive 'Pathfinder' culture.
Manage a mixed Shopify and non-Shopify onboarding queue, getting every brand live quickly with clear kickoffs and proactive updates.
Guide brands through technical setup (integrations, tracking, catalog, and payment configuration), resolving blockers before they delay launch.
Act as the escalation point for Senior Associates and set the quality bar for troubleshooting and brand communication.
ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. They recently became a unicorn with a $1.5B valuation and have a fast-paced, high-growth culture.
Own the full onboarding journey for net-new customers, from setup to live handoff with Customer Success.
Manage multiple concurrent onboardings in a high-volume environment with 1:1 and group training.
Drive customers to adoption and self-sufficiency, collaborating cross-functionally to improve the onboarding playbook.
Roofr provides a CRM platform for roofing businesses, integrating sales tools, payments, and material ordering. They are a successful startup with a strong culture and financials, offering growth opportunities.
Own your UK book end to end, from handover to onboarding, adoption, and retention.
Run migrations from Klaviyo, Shopify Email, Brevo, and Omnisend onto TextYess.
Build WhatsApp/email campaigns with merchants and close upsell opportunities.
TextYess is an AI-first CRM that turns conversations into revenue, using AI agents to sell, support, and retain customers for B2C brands. They're a lean, Italian-born scale-up with €7M+ raised and a close-knit international team.
Lead the onboarding of customers and ensure successful adoption of Intuitive's products, services, and digital solutions.
Act as a trusted advisor, helping customers achieve operational goals and follow best practices.
Serve as the primary customer advocate, collaborating with cross-functional teams to ensure a positive customer experience.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. They have a team of engineers, clinicians, and innovators united to make surgery smarter, safer, and more human.
Serve as the primary point of contact for a growing portfolio of CPG brands, driving satisfaction and long-term value.
Leverage eCommerce data and platform expertise to help clients maximize their digital shelf performance.
Build trusted relationships and provide strategic guidance while managing expectations and collaborating cross-functionally.
NIQ is the world's leading consumer intelligence company, delivering complete understanding of consumer buying behavior and revealing new pathways to growth. With operations in 100+ markets and over a century of industry leadership, NIQ combines advanced analytics with a holistic retail read to empower brands, retailers, and innovators.
Lead technical onboarding and feed integration for new SaaS customers in your territory.
Monitor feed health and troubleshoot integration issues before they impact trading.
Partner with Product Marketing and sales to unlock feed/SaaS expansion opportunities.
Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with suppliers worldwide. With $300M+ in annual transactions, we empower businesses of all sizes to trade with confidence in a collaborative, low-hierarchy culture.
Own the end-to-end onboarding journey for new restaurant partners, guiding them from kickoff to go-live.
Set up, configure, and test each account to capture the restaurant's unique voice, menu, hours, and policies.
Chat warmly and clearly with restaurant owners and staff via email, phone, and text to ensure they feel supported.
HKR.TEAM is a start-up dedicated to simplifying global HR. They have a transparent, tech-savvy culture with a young, meritocratic team that values ownership and getting things done.
Manage and scale ShipBob's most strategic merchant partnerships as the program lead.
Partner with fulfillment center teams to ensure SLAs, escalations, and process improvements are handled with speed and accountability.
Lead cross-functional initiatives and serve as a trusted advisor to executive stakeholders, driving growth and operational performance.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants, providing access to best-in-class fulfillment capabilities. Backed by prominent investors, it is one of the fastest-growing tech companies in Chicago with a high-performance culture focused on ownership and collaboration.
Build and manage merchant partnerships through proactive health checks, quarterly business reviews, and regular communication.
Develop action plans and drive adoption of key ShipBob features to facilitate merchant growth and success.
Monitor merchant health, collaborate with support teams, and achieve NPS, churn, and upsell KPIs.
ShipBob is a global supply chain and fulfillment technology platform for ecommerce merchants, offering outsourced fulfillment and warehouse management systems. Headquartered in Chicago, it is a fast-growing tech company with a high-performance culture and AI tools for employees.
Lead onboarding activities for new customers, including training and adoption monitoring.
Drive product adoption and expansion through proactive efforts and churn prevention.
Act as the main point of contact for LATAM customers, ensuring best practices and maximum value.
Insightful is a market-leading platform for workforce analytics, processing big data into actionable insights. We empower enterprise customers to improve employee productivity, business processes, and staff well-being.
Own the host (supply) side of the marketplace, spanning onboarding, activation, listing quality, and host tools.
Turn host insights, data, and marketplace knowledge into creative solutions that balance host needs and guest experience.
Own business outcomes end-to-end, from defining metrics to driving execution with cross-functional teams.
Peerspace is the leading online marketplace for venue rentals for meetings, productions, and events. With over $500M transacted and backing from GV and Foundation Capital, it is a remote-first company that values inclusion, cross-functional collaboration, and a healthy team culture.
Lead the new Intake pod owning every new client's first three months, from onboarding to campaign launch and handoff.
Take full ownership of client outcomes, team management, and campaign optimization to drive conversion.
Handle escalation calls with US clients, rebuild processes, and make fast decisions to ensure success.
Belkins is the most reviewed B2B appointment setting company in the USA, with over 300 5-star reviews and a top-3 ranking by Clutch. We serve over 1,000 clients globally and maintain a remote-first culture focused on ownership and high performance.
Own broader account strategy for priority enterprise clients and identify new growth opportunities.
Serve as the escalation point for client issues, resolving them independently and engaging leadership on critical risks.
Educate users on platform features, address technical issues, and share client insights with R&D.
Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks. With Helium 10, Pacvue delivers a comprehensive platform for businesses of all sizes, offering an inclusive culture where you can build your career.
Act as primary contact for accounts, handling day-to-day requests and first-level support on platform, data and API issues.
Onboard new customers, drive adoption, and support renewals and upsell alongside senior commercial colleagues.
Prepare QBRs showing customer value and coordinate with Technical Solutions, Product and Sales to bring customer voice into roadmap.
Granular Energy is a fast-growing climate tech company building the infrastructure for a carbon-free grid. Founded in 2021, we now have about 30 people and clients across Europe, the US and APAC, with a team primarily based in Western Europe.
Proactively follow up with providers, resolve booking issues, and coordinate complex scheduling and contingency plans.
Drive customer activation, retention, and marketplace quality by monitoring metrics and collaborating across teams.
They operate a nationwide marketplace connecting residents with event hosts and service providers in multifamily housing. As a fast-paced startup, they focus on improving resident engagement and retention through a mission-driven, collaborative culture.
Drive revenue growth by executing cross-selling, upselling, and renewal opportunities across a portfolio of European enterprise clients.
Cultivate consultative partnerships with key decision-makers across logistics, procurement, IT, and senior management.
Lead strategic account planning and pipeline management within CRM to forecast, track, and achieve ambitious growth targets.
Transporeon, a Trimble Company, provides cloud-based solutions that connect shippers, carriers, brokers, and 3PLs to optimize freight operations across Europe. The company fosters a purpose-driven culture focused on collaboration, ownership, and delivering tangible real-world impact.
Work with internal stakeholders and team leads to continuously improve the merchant experience.
Analyze merchant supply chain performance and advise proactive countermeasures.
Conduct business reviews and build strategic executive-level relationships to drive growth and retention.
ShipBob is a global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants. Backed by leading investors, it is one of the fastest-growing tech companies headquartered in Chicago with a high-performance culture.