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Role:
- As a Customer Success Program Manager, you guide customers across the DACH region toward long-term operational success.
- You support effective onboarding, training, and adoption of best practices.
Responsibilities:
- Lead the onboarding and ensure successful adoption of Intuitive's products and digital solutions.
- Monitor customer success metrics and coordinate actions to drive long-term outcomes.
- Collaborate with cross-functional teams including Sales, Marketing, Training, Service, and Finance.
Qualifications:
- Bachelor's degree and 5+ years of experience in Customer Success, Account Management, or Sales.
- Strong project management, stakeholder management, and communication skills.
- Fluent in German and English and willing to travel occasionally.
Intuitive Surgical
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. They have a team of engineers, clinicians, and innovators united to make surgery smarter, safer, and more human.