Respond to inquiries across all communication channels, alongside community management team, while engaging our consumers in a captivating and authentic way.
Identify trends in community conversations and deliver unique consumer insights that will help us improve the Vital Farms consumer experience.
Help build a trusted brand by stewarding our community through many different types and tones of conversation.
Vital Farms is committed to fostering an inclusive and collaborative environment. They value every crew member and see this as one of their greatest strengths.
Brainstorm activities and content to inspire and grow the community.
Manage and respond to customers through forums, websites, and social media.
Develop practices and improvements for social media and community management.
ModSquad has been reinventing the Customer Experience Services industry since 2007. They work with startups and Fortune 500 companies, supporting over 50 languages in more than 90 countries with a primarily remote team.
Design and implement a structured onboarding program for internal CX agents and BPO partners across international markets.
Own a centralized, scalable Knowledge Management system including Help Center content, internal SOPs, macros, and workflows.
Design and operate a robust QA framework across all channels and regions.
Grüns believes that foundational nutrition should be simple and convenient for everyone and are dedicated to bringing comprehensive and real nutrition through their gummies, formulated from 60 nutrient-dense and whole-food ingredients. They operate in a fully remote, high-trust environment and come together bi-annually for off-sites to connect IRL.
Actively monitor and engage with customer reviews and queries in App Stores, providing clear and helpful responses about the client’s products.
Respond to potential customers via chat, email, direct messages, and app store review sections.
Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo.
BrickBrands provides 24/7 brand protection, positive brand sentiment and overall increased customer engagement in various languages and cultures. The company is fast-growing and embraces diversity and inclusivity, creating opportunities for brands and communities to speak.
Act as the primary liaison between the user community and the product team. Develop and execute strategies to increase awareness, adoption, and active participation within target communities. Plan and execute community events—both virtual and in-person—to foster engagement, strengthen relationships, and grow brand loyalty among members.
System builds software to help the world see and solve anything as a system, starting in healthcare, and is a Public Benefit Corporation driven by purpose and values.
Deliver exceptional customer support to community members in both German and English
Assist users through various channels including email, phone, and chat
Share user insights and feedback with relevant teams to improve products and processes
SwissBorg aims to build investment experiences that help people redefine wealth. Their app has over 880,000 verified users and they provide tools to learn about digital currencies and manage wealth effectively.
The Community Manager will own and elevate Karbon’s online community for progressive accounting professionals and firm leaders. This role involves managing a hybrid community model, focusing on a public space for accounting professionals and customer-only areas. The role will report to the VP, Industry Relations and Community and partners closely with Marketing, Customer Success and Education, and Product.
Karbon is the global leader in practice management software for growth-minded accounting firms.
Deliver timely support via email and chat that reflects Karat's brand voice while consistently meeting SLAs.
Triage and route inquiries to the right internal teams.
Adhere to standard operating procedures while adapting to the dynamic needs of a high-volume, global support environment.
Karat is the world's largest interviewing company, transforming organizations around the world. They provide a system for technical leaders who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead.
Coordinate the launch and growth of Dispatch Juntos nationwide and support member-led organizing efforts.
Plan official Dispatch events in partnership with the editorial team, building infrastructure for sustainable community engagement.
Serve as the primary relationship owner with engaged members, acting as the voice of the community internally.
The Dispatch is a digital media company providing fact-based reporting and commentary on politics, policy, and culture—informed by conservative principles.
Moderating and responding to comments across clients' social channels using their unique brand voice.
Writing thoughtful, engaging content to spark conversations and drive engagement.
Ensuring online communities are safe, respectful, and aligned with client guidelines.
ICUC is a team of creatives, strategists, content creators, and social media managers working directly with brands to deliver first-class, social media expertise, helping their clients to bring their brand stories to life. ICUC is a fully remote company with a culture built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements.
Drive the growth, engagement, and success of the community for our upcoming GaaS title.
Craft and execute impactful strategies that foster a thriving player community and enhance player engagement.
Ensure that player feedback is effectively integrated into game development and live service improvements.
People Can Fly is a leading independent AAA games development studio with an international team of hundreds of talented individuals. They have offices in Poland, UK, US, and Canada, and offer remote work programs.
Build strong relationships with WEBTOON community members and resolve their questions through our official support channels.
Respond to incoming user inquiries, complaints, feedback, and reports
Follow operational processes and procedures to address issues and maintain positive user support experience
WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N.
Lead and grow a global CX team by recruiting, coaching, and developing high-performing agents and leads.
Optimize Zendesk workflows, macros, automations, triggers, and dashboards to ensure efficiency and consistent experiences.
Collaborate with Product, Operations, and Engineering to turn insights into product and operational improvements.
Firstbase, part of AppDirect, provides the infrastructure that makes remote and hybrid work possible. They offer businesses the ability to instantly support remote workers with the physical goods they need and give workers the ability to pick and choose what they need. They power millions of subscriptions worldwide for organizations with a values-driven culture.
Manage and scale the team: Hire, coach, and develop a high-performing team of CC specialists.
Drive data-led improvements: Track team metrics and lead root cause investigations into customer and support data.
Lead the CC Partnership Support Program, collaborating closely with Partnership and Ops teams to ensure strong CX metrics and scalability in partnership support.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. The team works tirelessly on ambitious problems, asynchronously, around the world.
Own hiring, onboarding, training, and ongoing development of Customer Support team members.
Oversee daily support operations across phone, email, and live chat channels.
Define, implement, and evolve customer support KPIs and SLAs across customer segments, severity levels, and channels
Avive Solutions, Inc. is a growth-stage Automated External Defibrillator (AED) company with a connected response system. They are a mission driven team that is rapidly gaining market share with elegant, creative solutions to solve complex problems.
Build deep relationships with customers and ensure positive sentiment.
Understand customer goals and identify gaps to achieve desired outcomes.
Proactively recommend solutions and provide focused training.
Knak empowers people to be creative through its world-class enterprise email and landing page creation platform. They are focused on making successful and happy customers by providing them with an incredibly powerful, yet easy-to-use creation platform.
Own and execute the organic social media strategy across platforms.
Create and manage a content calendar that aligns with brand narrative.
Monitor and respond to community engagement to foster connection and trust.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own GoodTime’s end-to-end event and community engine.
Design unforgettable experiences and craft the details of events.
Manage a dedicated space for TA and TA Ops leaders.
GoodTime is the leader in complex interview scheduling automation for enterprise talent teams, creating smarter, faster, people-first hiring experiences.