Community Manager

Community strategy:

• Design and own the community programming calendar.
• Develop and run recurring programs that drive meaningful engagement.
• Partner with Customer Education to surface the right training resources.

Daily operations:

• Ensuring the community is welcoming, helpful, and psychologically safe.
• Monitor and enforce community guidelines, manage flags, and handle sensitive situations with empathy and sound judgment.
• Triage product questions and support needs by collaborating with Customer Success and Support teams.

Cross functional collaboration:

• Work with Customer Success and Support to surface common questions and themes.
• Partner with Product and Product Marketing to Coordinate feature rollout communications and related education.
• Collaborate with Marketing and Events to Support digital and in person events with community initiatives.